Nicola Ryder Email & Phone Number

England, United Kingdom

Midlands

As Sales Manager for the Midlands I look after our properties in both Birmingham and Merry Hill. Whether this is for a meeting for 500+ guests, a shopping break or a group looking to stay in the heart of the city it is wonderful to have the diversity to be able to offer it all.

Hinckley Island

I am part of a new exciting National Account Management Team here at The Hotel Collection. We are dedicated to building awareness of our brand and inviting guests to come and try our fantastic hotels. I manage a diverse portfolio of clients including large mulit-national companies, public sector clients and hotel booking agents.As well as nurturing these relationships I am also always looking to make new connections with businesses who we can work with to deliver not only inspirational meetings and events but also product launches, training events and more.

As part of the Sales Team at Inntel I am responsible for managing and developing a portfolio of accounts with a value of £8 million. In order to achieve my revenue and performance targets I maintain an Account Plan detailing client relationships, communication strategies, development plans, cost saving initiatives and performance reviews. In addition to developing existing business my role has a focus on capturing new opportunities and implementing Inntel's service to these clients. In order to effectively manage my workload excellent time management and internal communication skills are a must.

Key ResponsibilitiesDevelop and manage a portfolio of accounts (£1 million) and solicit new business through strategic research to achieve set revenue targets.Promote the hotel through client site inspections, off site presentations and local conference agents.Increase hotels market share within the city and maintain working knowledge of competitor set.Active involvement in business planning and monthly financial reviews. Develop and implement an effective hotel Sales and Marketing plan.Leadership of hotel Sales office, team of 5 staff. Performance reviews, target setting and monthly team meetings. Influence weekly hotel strategy meetings to maximise all revenue streams and monitor business mix.

• Responsible for the smooth running of the team. • Liaised with the Director of Sales and attended and participated in weekly strategy meetings. • Communicated hotel goals to a team of 4 Sales Managers and reported back successes and targets achieved. • Organised and conducted in house and external business development events and familiarisation trips. • Arranged internal incentives for the re-active sales team, closing days etc. • As part of my development in this role I also managed a small portfolio of accounts within the local Birmingham market with a focus on local conference agents.

• Liaised with customers to establish conference requirements. This included correspondence via telephone, e-mail and face to face appointments, always ensuring that company standards were maintained. • Conducted site visits of the Hotel to assist with event planning.• Assisted with sourcing of suppliers and up sell both facilities and products provided by the Hotel.

Key ResponsibilitiesBooking of meeting rooms for hire, including civil wedding ceremonies and private dinners. I acted as the main point of contact to arrange details of functions and meetings including contracts, terms and conditions both at appointments in house and by telephone/e-mail correspondence.There was a big emphasis put on the sales side of my position including negotiating preferred rates for selected customers, maintaining regular user rates, compiling weekly sales reports and maintaining sales targets for presentation at management meetings.