Project Manager / Service Provider Manager
Chicago, Illinois, United States
Managed and grew a service provider network for a program that incentivized energy efficiency upgrades at public facilities; incl. vetting, onboarding, compliance, survey, and performance tracking.Surveyed & interviewed customers and service providers to drive marketing and continuous improvement initiatives; produced graphical reports; designed and documented operational processes; wrote call scripts.Developed and executed marketing strategies for web and print; collaborated with program management and production teams to produce on-time, style-compliant deliverables.Produced and presented training, reference materials, and weekly messages for safety and diversity at client meetings; represented client in webinars, events, and customer service escalations.Created Salesforce dashboards for tracking intel on pandemic, market, outreach communications, KPIs, pipeline, etc.