Nichaphat Thansiri Email & Phone Number

Bangkok, Bangkok City, Thailand

• Deliver complex or customized hotel revenue / reservation management training with high quality to external clients according to course content, audience, and business needs.• Both the solution and best practices how clients should operate using our solutions.• Maintain professionalism, patience and understanding, Provide a friendly training environment by being approachable to trainees, Act as an advocate of Amadeus and its products.• Facilitate training on how to setup and configure the solution to ensure peak efficiency, Provide solutions or report the issues to the challenges arise.• Review all customer-related deliverables in advance of Training to ensure a seamless handover of information.• Update project deliverables to be used by Project Management, Consulting and System Engineering, and Solution Adoption Teams.• Meet established department guidelines for timely delivery of all documentation.

Thailand

Bangkok Metropolitan Area, Thailand

• Provides inventory management functional expertise to all hotels in the Cluster when required.• Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential.• Supports management of room authorizations, rates and restrictions.• Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems.• Prepares weekly revenue strategy packets for Cluster and sends to Revenue Managers identifying any key highlights/risks from data prepared.• Supports Cluster Revenue Manager in analyzing competitive sets, price positioning & future market need periods.• Supports and executes market-wide strategy and promotion implementation.• Attendance at revenue strategy meetings for Hotels in the cluster to present analysis & recommendations• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.• Understands the working relationship between sales, reservations and property management systems.• Provides recommendations to improve effectiveness of revenue management processes.• Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner.• Ensures compliance and participation in company promotions and e-Commerce channels.

Bangkok Metropolitan Area, Thailand

• Provide periodical on line and onsite training of the properties, by improving their reservations service standards and knowledge of the systems• Support & audit the standards and operations of the properties Reservations.• Support properties for the configuration of SynXis CR system (GDS/IDS and Channel Manager)• Support & troubleshoot problems related to SynXis CRS to ensure issues have been fixed in a timely manner (i.e. OTAs activation, rate parity, reservations integration, availability view etc.) • Manage & support the annual RFP rate loading in the GDS system• Update & create documentation to support properties for SOPs, How-to, Guideline and Instructions

Minor Hotels Central Reservation Office, Thailand

• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity.• Establishes good relationships with customers and team members; builds wide and effective networks of contacts inside and outside the organization.• Identifies primary causes and seek the practical procedure or solution for more effective working.• Generates ideas for solutions; analyzes the potential effect or impact of each solutions; selects appropriate solutions.• Identify and assess future and current team strategy needs through job analysis, career paths, annual performance appraisals and consultation with line managers• Liaising with the revenue management team, sales teams and hotel operation team

Minor Hotels Central Reservation Office, Thailand

• Handles the reservation correspondence, conversation accurately and neatly.• Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit.• Recognizes and rewards the contribution of others; listens, consults others and communicates proactively.• Conduct performance evaluations, team strategies and provide feedback to team members.• Coaching and training team members; on the job training.

Anantara Central Reservation Office, Thailand

• Promptly responds to all guest reservation requests, courteous and accurate guest service at all times.• Process guest reservations for accommodations and travel with a high degree of accuracy and efficiency.• Collaborate with the team, taking ownership for independent and group decisions made in the best interest of our client contracts and individual guest experiences• Fully knowledgeable about multi-hotels guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

Anantara Bangkok Riverside Resort & Spa (Former Bangkok Marriott Resort & Spa)

• Demonstrate customer service proficiency and reservation system, policy and procedure knowledge by effectively responding to a high volume of basic calls and inquiries.• Assist customers by confirming hotel reservations and respond to basic inquiries via telephone, fax and email.• Describe features and amenities of hotels and create sense of excitement for customer, resulting in a reservation for the hotel.