Nichaphat Thansiri Email & Phone Number

Bangkok, Bangkok City, Thailand

• Deliver complex or customized hotel revenue / reservation management training with high quality to external clients according to course content, audience, and business needs.
• Both the solution and best practices how clients should operate using our solutions.
• Maintain professionalism, patience and understanding, Provide a friendly training environment by being approachable to trainees, Act as an advocate of Amadeus and its products.
• Facilitate training on how to setup and configure the solution to ensure peak efficiency, Provide solutions or report the issues to the challenges arise.
• Review all customer-related deliverables in advance of Training to ensure a seamless handover of information.
• Update project deliverables to be used by Project Management, Consulting and System Engineering, and Solution Adoption Teams.

Thailand

Bangkok Metropolitan Area, Thailand

• Provides inventory management functional expertise to all hotels in the Cluster when required.
• Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential.
• Supports management of room authorizations, rates and restrictions.
• Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems.
• Prepares weekly revenue strategy packets for Cluster and sends to Revenue Managers identifying any key highlights/risks from data prepared.
• Supports Cluster Revenue Manager in analyzing competitive sets, price positioning & future market need periods.

Bangkok Metropolitan Area, Thailand

• Provide periodical on line and onsite training of the properties, by improving their reservations service standards and knowledge of the systems
• Support & audit the standards and operations of the properties Reservations.
• Support properties for the configuration of SynXis CR system (GDS/IDS and Channel Manager)
• Support & troubleshoot problems related to SynXis CRS to ensure issues have been fixed in a timely manner (i.e. OTAs activation, rate parity, reservations integration, availability view etc.)
• Manage & support the annual RFP rate loading in the GDS system
• Update & create documentation to support properties for SOPs, How-to, Guideline and Instructions

Minor Hotels Central Reservation Office, Thailand

• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity.
• Establishes good relationships with customers and team members; builds wide and effective networks of contacts inside and outside the organization.
• Identifies primary causes and seek the practical procedure or solution for more effective working.
• Generates ideas for solutions; analyzes the potential effect or impact of each solutions; selects appropriate solutions.
• Identify and assess future and current team strategy needs through job analysis, career paths, annual performance appraisals and consultation with line managers
• Liaising with the revenue management team, sales teams and hotel operation team

Minor Hotels Central Reservation Office, Thailand

• Handles the reservation correspondence, conversation accurately and neatly.
• Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit.
• Recognizes and rewards the contribution of others; listens, consults others and communicates proactively.
• Conduct performance evaluations, team strategies and provide feedback to team members.
• Coaching and training team members; on the job training.

Anantara Central Reservation Office, Thailand

• Promptly responds to all guest reservation requests, courteous and accurate guest service at all times.
• Process guest reservations for accommodations and travel with a high degree of accuracy and efficiency.
• Collaborate with the team, taking ownership for independent and group decisions made in the best interest of our client contracts and individual guest experiences
• Fully knowledgeable about multi-hotels guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

Anantara Bangkok Riverside Resort & Spa (former Bangkok Marriott Resort & Spa)

• Demonstrate customer service proficiency and reservation system, policy and procedure knowledge by effectively responding to a high volume of basic calls and inquiries.
• Assist customers by confirming hotel reservations and respond to basic inquiries via telephone, fax and email.
• Describe features and amenities of hotels and create sense of excitement for customer, resulting in a reservation for the hotel.