Nic Harbour Email & Phone Number

Berkeley, Ca, Us

Raleigh-Durham, North Carolina Area

• Organize programs and activities in accordance with the mission and goals of the organization• Develop programs to support the strategic direction of the organization• Administer budgets and operational plans for the program.• Evaluate program strengths and identify risks and areas for improvement• Manage teams with a diverse array of talents and responsibilities.• Ensure goals are met in areas including customer satisfaction, safety, quality and performance• Implement… Show more • Organize programs and activities in accordance with the mission and goals of the organization• Develop programs to support the strategic direction of the organization• Administer budgets and operational plans for the program.• Evaluate program strengths and identify risks and areas for improvement• Manage teams with a diverse array of talents and responsibilities.• Ensure goals are met in areas including customer satisfaction, safety, quality and performance• Implement and manage changes and interventions to ensure project goals are achieved• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services• Produce accurate and timely reporting of program status Show less

Rtp, Nc

• Engineered customer test beds and installed Layer 1 connections from topologies (Device42, Visio & Excel)• Configured and managed lab infrastructure equipment. Maintained team Wiki for all GLS members• Designed, standardized and administered dynamic maps for all GLS managed labs on RTP campus• Collaborated with support team to identify and implement best practices and work-flow efficiencies• Procured external orders, processed internal RMAs and facilitated site-specific… Show more • Engineered customer test beds and installed Layer 1 connections from topologies (Device42, Visio & Excel)• Configured and managed lab infrastructure equipment. Maintained team Wiki for all GLS members• Designed, standardized and administered dynamic maps for all GLS managed labs on RTP campus• Collaborated with support team to identify and implement best practices and work-flow efficiencies• Procured external orders, processed internal RMAs and facilitated site-specific shipping needs Show less

Morrisville, Nc

• Consistently recognized for exceeding field supervisor inspections and customer surveys• Installed video, high speed data and phone cable services and equipment for residential customers• Trained and promoted to service technician--remediated signal a/o equipment related issues• Experienced with company applications and diagnostic tools: Work Assure, Unified and DOCSIS• Managed inventory of hardware and materials needed to meet requirements of various jobs

Cary, Nc

• Built, configured and tested enterprise-level servers and workstations for private and military customers• Provided sales quotes to domestic and international customers for system builds and end-user products• Trained in Everest business software, including sales, purchasing and inventory management systems• Coordinated the shipping and receiving logistics per company standards and industry regulations • Negotiated pricing with manufacturers and maintained East coast product… Show more • Built, configured and tested enterprise-level servers and workstations for private and military customers• Provided sales quotes to domestic and international customers for system builds and end-user products• Trained in Everest business software, including sales, purchasing and inventory management systems• Coordinated the shipping and receiving logistics per company standards and industry regulations • Negotiated pricing with manufacturers and maintained East coast product catalog Show less

Montclair, Ca

• Taught Career Technical Education and Algebra I classes to students in grades 9 – 12• Marketed and obtained a Local Cisco Networking Academy for MHS campus• Served as local site union representative during the 2003 school year• Wrote several business and math course descriptions and curriculum

Bachelor Of Arts (B.A.), Business Administration And Management, General

Professional Clear Credential, Secondary Education And Teaching

Certificate | Hardware Troubleshooting, Computer Science

Certificate | Ccent, Computer Systems Networking And Telecommunications