Team Leadership: Manage a statewide team responsible for overseeing the workforce development of contracted providers delivering care to members with IDD, aging individuals, and those with physical disabilities.Workforce Planning: Develop and execute workforce development strategies and initiatives to ensure that provider networks maintain an adequate and competently trained staff to meet service delivery demands.Collaborative Partnerships: Work closely with state agencies to co-develop the statewide workforce development plan for the LTSS provider network.Competency-Based Training: Champion competency-based training programs, ensuring that providers have access to resources that enhance their workforce's skills and capabilities.Employment Pipelines: Support and manage initiatives to explore new employment pipelines, including opportunities for New Americans, to strengthen the workforce.Stakeholder Engagement: Facilitate presentations and provide updates to key stakeholders on workforce development efforts and progress.Workforce Development Survey: Coordinate and plan the statewide annual workforce development survey, analyzing results to identify trends and areas for improvement.Training Facilitation: Lead and facilitate quarterly workforce development trainings for providers, promoting best practices and compliance with regulatory standards.

Workforce Lead responsible for overseeing workforce development activities and initiatives for the Long-Term Services and Support (LTSS) workforce for the state of Tennessee.• Collaborating with the TN Department of Labor, led the development of the Direct Support Professional Apprenticeship Program aimed at growing the pipeline of qualified Direct Support Professionals who support Tennesseans with intellectual and developmental disabilities • Securing funding from various Labor & Workforce Development Boards to cover the initial cost of the Registered Apprenticeship Program• Creating and implementing a Statewide Workforce Development Stakeholder Committee comprised of a diverse group of collaborators to address Tennessee’s provider workforce challenges as well as provide training strategies to grow our workforce. • Developing, implementing, and monitoring an annual workforce development plan with statewide goals• Providing direct assistance and support to providers with recruitment and retention strategies to develop the quality, competency, and sufficiency of their workforce• Collecting, analyzing and reporting provider workforce data to help inform workforce strategies• Creating an onboarding plan and training additional regional workforce development support staff

Collaborate with the Program Director to ensure program goals and guidelines are met for Northern Middle Tennessee including recruiting and on-boarding and managing of staff, producing professional development events, and overseeing compliance & performance. • Monitor skill gains, post-secondary enrollment, and employment performance measures within the state’s database. • Assist with the facilitation of quarterly team trainings focused on improving Key Performance Indicators. • Lead District Wide trainings on Google Suite, TABE/DRC Insight (diagnostic testing), Jobs4TN • Training & coaching staff on analyzing performance metrics to make data informed decisions. • Collaborate with Dept. of Labor and Workforce Development/AE Division partners to develop strategic plans and program initiatives. • Built a strategic partnership with Nashville State community College to provide career pathway opportunities for students. • Utilize Labor Market Information to identify potential Integrated Education and Training opportunities in our region. • Strategic partner with the Nashville Adult Literacy Council; creating a pathway to literacy. • Supported adult education initiatives in partnership with American Job Center’s in a 13 County area specifically to remove barriers to education, transportation, and family support services.• Work with various community partners and agencies to promote workforce opportunities. • Key contributor in the planning and drafting of a $2.3 million federal grant in support of continuation of AE services through Workforce Essentials Inc.

Provide administrative and operational support to the District Coordinator to optimize organizational performance and efficiency. Quarterly site visits to meet with Student Coordinators, provide training, and perform spot checks of student files to ensure compliance. Identify potential community partnerships, provide students program information, and register students for Orientation throughout the 13 counties in the Northern Middle TN Region. Created and facilitated a Google Drive training sessions throughout the region and at the state sponsored Academy.Developed the Title II Adult Education and Literacy Virtual One Stop (VOS) Training Manual that has been distributed through the state of TennesseeConducted Jobs4TN District wide trainings, as well as individualized trainings as needed.

Deliver effective instruction to a diverse group of 25 classes grades K-5 weekly. Encourage students to participate in class discussions and projects. Observe students to maintain discipline and create a fun atmosphere conducive to learning. Initiate and implement "Morning Lab" tutoring and the WFE Media team. Serve as an administrator for the school’s online standards mastery and test preparation programs. Developed exciting lesson plans encompassing the Computer Technology academic standards for the state of Tennessee utilizing current technology, software, and web based applicationsCreated a dynamic class WYSIWYG website comprising student lessons, links to standards based tools and educational sites, teacher resources, samples of student's work, and a blog.Revamped and maintain the schools website using open source content management system (CMS)

Returned to workforce in a substitute teaching role after taking time off to care for my child. Filled in for teachers across all subject areas, adhered to lesson plans, and kept students engaged and focused. Frequently was asked to sub in Special Education classes and for multiple day absence requests.

Assisted teachers with organizing classroom parties and special events. Aided daily with photocopying, cutting, creating crafts and scrapbooks for classes.

Managed adherence to Quality Assurance Program across 3 business segment queues supporting 250-300 agents. Program tracked performance against business, legal and customer requirements. Deployed accountability program to identify, coach and improve agents who performed below goal

Provided directional support to sales leadership on Customer Experience issues and managed projects for the organization that positively impacted Cost of Dissatisfaction saving the business $17.5M. Managed Third Party outsource project team focused on erroneous order reduction resulting in $4M cost avoidance - Yellow Belt BPI Certification$1.5M in cost avoidance – Project team verified large sales orders for validity. Managed Software &Peripherals Returns queue designated to save the sale on S&P items, led weekly calibrations, provided directional support and guidance – 45% save Rate$12M in Cost of Dissat savings by mid-year FY09- Managed portfolio of projects focused to reduce returns. Compiled S&P returns reporting, returns drivers, focus areas, and process changes.

Managed relationship with PC Installation Vendor and Dell’s internal and external customers by thoroughly reviewing the SOW to ensure a positive customer experience. Led development of web based Client Installation Tool increasing PM team’s efficiency by 29%. Supported 250 sales professionals by managing escalations and providing coaching and onsite training. 35% YoY improvement in customer satisfactionDedicated to meeting the expectation and requirements of customers by partnering with Network Install Program Manager to assist in supporting the Network Install offer while managing PC InstallationAligned cross functionally with key business partners to create a guide for accurate selling of the offer

Educated Small & Medium Business customers on current technology and sold Dell benefits to their specific needs creating a total solution for the customer.

Designed, developed, and tested embedded code for IBM eServer pSeries using C on AIX platform. Developed design documentation, led design and code reviews, and created test plans according to requirements and specifications. Executed unit test plans using test simulator software on the p690.Added new functionality to the software that enables the customer to modify a policy during runtime, resulting in time saving. Working ahead of schedule in each phase, wrote low-level design documentation for RTAS (Run Time Abstraction Services) allowing messages to be passed from the operating system to the hardware across an extended I2C bus.

Worked on multifaceted embedded software development team supporting the Exoatmoshperic Kill Vehicle (EKV) program, which is part of the National Ballistic Missile Defense System (NBMDS). Designed and performed code modifications in C of the mission manager used to execute the mission timeline of EKV, which successfully hit the target on the flight test. Developed and tested embedded software implemented on mission-specific microprocessors using VectorCAST software test harness.Developed software documentation including design and unit test plans. Led design, code and unit test reviews with project team and management before software was successfully integrated.Created an EKV new users manual, which included an overview of the program, contact list, information to gain access to secured areas, and how to build the code and analyze telemetry. Performed data analyses from lab simulated launches and prepared and presented flight results to the customer and military personnel.

Facilitated technology classes on the latest software applications.Set up classrooms by installing the necessary operating system and software applications.

Supervised a group of 8-15 telephone interviewers. Overseeing quality assurance by monitoring calls, providing positive feedback, and coached interviewers on areas to improve.Effectively handled irate BellSouth customer calls.Worked with training department on updating reference manuals as necessary and teaching training classes to employees.