Nichol Weisbecker Email & Phone Number

St. Augustine, Fl, Us

• Collaborate with stakeholders to identify opportunities for process improvements across the organization, support in discovery work for solutions and its implementation.• Learn about different products and technologies used at Fair Trade USA. Take ownership of certain products such as Box and stay current on features that fulfill Fair Trade USA’s needs.• Collect and study operational and performance data for a process, product and/or a system to identify solutions and make referrals.• Develop and maintain process documentation (e.g., flowcharts, process maps and diagrams) to enhance organization’s internal procedures.• Facilitate discussion between business and Product teams to understand pain points and define needs.• With guidance from Product Managers, discover, define, and detail requirements for product/solution and ensure alignment across teams on requirements.• Collaborate with Product Managers to produce Product Requirements Document and user stories to convey understanding to engineering teams.• Actively support in testing of new systems.• Support change management by partnering with project teams to create and deliver user training and documentation for internal stakeholders.

Remote

Onboard partners and act as their certification liaison during their certification cycle.Manage partners’ requests for certificates, uploading transaction reports, and assisting in certification related questions that are not technical in nature.Support timely transaction reporting and any billing related transaction reporting support.Manage the case system and assigning cases to the technical team for technical/compliance related requests.Create reports/dashboards to track Certification team KPIs and your own KPIs.Ensure data completeness and quality on all platforms, especially those required for key annual projects such as Risk Rating Assignment.Document and maintain work instructions and procedures related to all operational processes.Participate in broader organizational wide projects and act as a key stakeholder representing Certification’s needs and requirements.Identify process improvements within Certification teams and within cross functional collaboration.Ensure that all required certification related documentation is available, maintained and controlled.

- Support onboarding of partners and act as their certification liaison during their certification cycle- Manage partner requests for certificates and transaction reports- Manage the case system and triage cases accordingly- Assist in report and dashboard creation to track KPIs- Ensure data completeness and quality

St Augustine, Florida, United States

-Facilitates client experiences at vendor facilities by connecting students to clinical partners, guaranteeing that students have diverse academic experiences-Generates placement leads by contacting clinical partners to procure academic opportunities for students-Coordinates on-boarding documentation, including medical, background check, and drug screen attestations-Superuser responsible for support ticket and special project maintenance for multiple software programs, including Salesforce-Created business rules for Salesforce implementation and integration, tested proposed processes and updates in a Sandbox environment, liaison between IT and end-users, integral in active feedback loop, identified problems for end-users and suggested resolutions for IT implementation-Maintains data integrity of client and vendor related material with continuous updates and recommending updates to the existing schema-Established relationship with external vendors and internal stakeholders to provide excellent service to clients-Creates regular reporting for Faculty and Management review-Applies FERPA and HIPAA requirements to ensure confidentiality of student records

Team Management and Operations -Directed a team of 15 employees-Primary contact for problem resolution -Oversaw daily operations and the supervision and training of staff (part-time and seasonal) in order to maintain efficiencies and commitment to superior customer service -Managed payment programs including rental agreements, financial aid, promotions, and PCI compliance -Bookstore liaison for all campus departments -Designed product tracking framework for return of rented materials Brand Management and Digital Marketing -Increased average post engagement by 3500% over 3 years -Content creator for Facebook, Instagram, Pinterest, and Twitter and email marketing-Managed remote third-party team to make design and user experience changes for bookstore websiteInventory and Logistics -Curated inventory and created promotions to improve sales by 250% over 5 years-Strategy development of short and long term goals focusing on textbook, general merchandise, technology, and marketing departments -Monitored stock, merchandising, pricing, and timely processing of the return of all non-textbook merchandise

Kitty Hawk, North Carolina

Duck, North Carolina

Master Of Business Administration - Mba

Bachelor'S Degree, Business Administration And Management, General