Nichola Bram Email and Phone Number

• Contact potential or existing customers to inform them about X2’s services • Ask questions to understand customer requirements • Answer questions and explain features and benefits of service offered• Direct prospects to Commercial Director and diarise appointments • Enter and update customer information in the database• Write and distribute marketing mailshots • Update company website, LinkedIn and Facebook posts • Lead generation using LinkedIn, Market Location and direct mail • Keep records of calls, sales and mail campaign success

General Sales Office Responsibilities:• Supporting and assisting Regional Sales Executives to achieve sales targets. Ensuring that budgeted sales and margin levels are achieved by implementing appropriate strategies• Managing work flows, answering incoming phone calls and taking customer orders. Professionally handing and resolving all types of customer queries or discrepancies• Compilation, analysis & distribution of sales figures and report generation• Working with Financial Controller & UK Country Manager in ensuring that budgeted sales and margin levels are achieved by implementing appropriate strategies• Manage the CRM system in line with the company strategy, ensuring all customer related contact is documented• Responsibility for managing, motivating and developing the internal sales team. Identifying training requirements / undertaking personal development reviewsTechnical & Marketing:• Liaise with Technical Support and Product Management to resolve technical enquiries• Work with Marketing Department to produce & proof reading marketing & sales materials for the UK, including technical brochures, price lists, editorial for publication in magazines, booking photographers for UK projects.• Work with external agencies for print, social media campaignsFinance and Logistics: • Investigating account queries & managing debtor days.• Producing customer statement of account & chasing overdue invoices for payment• Allocate payment & credit notes. Manage & process sales rebates.• Monitor trade terms & process New Account applications• Managing & implementing price changes• Point of contact for outsourced warehousing & logistics provider• Action slow moving stock reports to ensure that Roto Frank AG are stocking the right product mix for the UK market. • Part of Western Europe taskforce for Process Management - improving processes and supporting the planned growth of the business

Supporting the external sales team to achieve sales targetsImplement a customer potential based focusRegular reporting as well as updating customer data and visit reports through CRM system Strengthen and develop business partnershipsBe aware of the latest product developments and to advise customers accordinglyBuilding the Roto brand in UKReceive, process and invoice customer ordersGeneral administrative duties

To liaise between Project Managers and Operational Departments to facilitate the receipt and distribution of client material through the warehousing function.To provide quotations for campaign activity within agreed timescale Control all job relative paperwork, prepare final job bag, produce Invoice within 48 hours of job completion Source, if required, bespoke packaging for particular jobs from preferred suppliers. Update internal system with relevant job details - including timings, volumes, costs, PO & billing data Access data for client reporting - run and produce client reports. Proactive management of stock in particular, back orders, quarantined items and stock destruction requestsTo carry out ad-hoc requests from various internal staff members and client contacts General administration duties to include covering helpdesk functions, as needed, data entry, POD reporting, query response, etc

Responsible for providing administrative support as and when requested for all Directors, the Regional Commercial team, the Senior Management Team and to support the network and individual licensees. Produce minutes, preparation of letters and other depot / network correspondence. Ensure that any reporting of management information is produced on time and in the agreed format. Provide customer service as and when requested and ensure that issues are resolved in a timely fashion, and any service level agreements that are in place are adhered to. Assist with the planning and coordination of company events ensuring that plans are communicated to the relevant personnel. Ensure that customer information is recorded accurately in the CRM system and within agreed timescales ensuring that the information is maintained and updated regularly. Assist The Sales Office Manager with all aspects of Marketing / PR and with managing the contracts and external agencies as a nominated point of contact. Assist with Telemarketing and Telesales activity as and when requested and ensure that activity is recorded in the appropriate database / CRM system. Production of monthly Newsletter in Adobe Indesign for circulation throughout the business and responsibility for website updates.Account Manager for Corporate Accounts & European Services, including production of daily exception reports and weekly KPI’s.

Working on behalf of network members by means of cold calling prospective companies on a business to business basis & establishing a need for a pallet distribution serviceCreation of a database of prospective targets by accessing internet sites such as yell.com, liaison with network members, attending trade exhibitions & competitor awareness etcQualifying each call by establishing correct point of contact, pallet volumes & current haulier Making a minimum of 50 calls per day in order to secure appointments for designated network member to introduce services & ratesSecuring appointments on behalf of the Sales Director at blue chip companies including Black & Decker International, Diageo, Carlsberg Tetley, Levi Straus, Wincanton, Wickes, Thermos UK, Panasonic, Staples.Involvement in direct marketing campaigns

Skills matching candidate CV's to client requirementProspecting for new business through proactive marketing of candidate details, mail shots, cold calling, lead generation from candidates etc.Maintenance of websites, writing copy for newspaper advertising.Client liaison / service visitsNegotiating rates / terms of businessCollation of workers timesheets / processing paymentOn call duties for Magna Office Selection & Driving DivisionRegistering & skills testing candidates

Duties included creation of driver's routes and delivery manifests, de-briefing of driver's upon return, liaison with clients and suppliers

Duties included deputising in the manager's absence, planning, organising tasks supervising sales staff, display and merchandising, analysis of stock reports and sales data.

Duties included supervising staff, customer liaison, cash handling and banking, window and shop display AchievementsRugby Customer Service AwardWinner of Best Independent Retailer Award 2000