Nichola Choy Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a IT Software Asset Manager, I am involved in the management of software assets: controls, acquisition, decommissions, compliance, maintenance renewals, life cycle planning, capacity planning and costing.Responsible for leading and governing the ongoing relationship with external vendors and internal stakeholders. My role also involves measuring vendor actual service level performance versus contractual levels. - Establishes and maintains a strong communication channel with vendor organizations to increase efficiencies, reduce costs and strengthen customer service.- Lead stakeholders on ongoing technical support and upgrade protection on products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.- Manage software request, contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.- Lead software compliance and manage audit risk and readiness.

Melbourne, Victoria, Australia

Service Delivery Manager (SDM) -Unified Endpoint Management (UEM) at Downer- The Service Delivery Manager, UEM Technology is accountable for the oversight of all Unified Endpoint ManagementTechnologies including Enterprise Mobility Management, Mobile Device Management, Mobile ApplicationManagement, Mobile Content Management, BYOD Management, Application Virtualisation, Application Distribution and Remote Access services.Main accountabilities include;• Driving Downers strategic partners to delivery against their SLA’s• Review all Unified Endpoint Management (UEM) related monthly invoices• Utilise UEM Subject Matter Expertise to drive continuous improvement initiatives with Downers strategic partners• Partner with Service Operations Managers and the Service Design teams during Crit-Sit situations to assist withservice restoration activities.• Partner with the Service Operations Managers to review all UEM related change requests.• Govern Downers strategic partners by attending monthly capacity and availability and service governance meetings• Drive a greater level of efficiency, through optimizing the utilization of current and future infrastructurerequirements, and to drive towards a more cost efficient and Cloud Services capabilities.

Melbourne, Australia

• Authorize and approve minor/low change• Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes• Authority to implement or reject a change• Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed

Melbourne, Australia

I manage IT Procurement and am accountable for ensuring timely provision of all IT Procurement processes for Spotless Australia and NZ end-users. I manage overall direction, coordination, and evaluation of procurement for the facility. Implement procurement strategies to maintain security of supply and optimum value for money.Detailed Responsibilities:• Set process and create guidelines for delivering commercial and cost-effective procuring process for the business • Develop key relationships with business stakeholders and strategic supply partners to improve business.Implement change and develop new processes to better procure goods and services. Negotiate contracts with suppliers to obtain best price and service• Identify cost reduction opportunities to achieve financial goals • Good knowledge of OPEX and CAPEX.• Analyze market and delivery trends to develop procurement technologies and processes that support those trends. • Conduct business review meetings with key stakeholders to assess risk, review future strategies, and identify potential cost down and process improvement opportunities, also includes periodic reporting • Process Documentation• Teach and educate customers and associates about the procurement process control. • Interview, hire and train personnel for procurement related activities.• Multiple Vendor Management• Roster Scheduling • Team Management• KPI Evaluation of the team• Service Now Report Analytics • Service Now System• CIO Pulse – Customer Service Survey• ITIL environment

Melbourne, Australia

Provides support to the End-Users as part of IS Support Centre’s day-to-day operations via providing IS systems access and security, and responsible for ensuring timely provision of all IS Procurement process for Australia and NZ Wide End Users. Provided improvement on the existing processes and ensuring the documentation is accurate and accessible. And ensures that we are updating the customers in a timely manner to ensure we provide quality customer service. • Liaise with project management staff to ensure new technologies/ applications and new mobilisation requirements are understood and achievable with relevant hand-over here required• Procurement processing of Project Requirements and provides solution to the business requirement• Vendor Management• Scheduling • Create/ modify/ delete network and application system user accounts• Record all requests in the Call Management System - Service Now• Asset Management maintenance• Ensure sufficient training and knowledge transfer occurs amongst staff• Provides customer service to all the end-users of IS • Service Now Portal

Melbourne, Australia

Spotless Group, provides 1st level Technical Support for over 140 applications and the day-to-day end-user support of IT Services delivered to a wide range of end-users based in Australia and NZ wide.Detailed Responsibilities:• Incident Management, Problem Management and Documentation and use of Service Now • Escalation of Incidents/ Problems to the 2nd/ 3rd Level Support and information updates for the stakeholders• Customer Interface, Stakeholder Management and Customer Relationship Management• Followed helpdesk policies and guidelines and the Service Level Agreement (SLA)• Managing vital system checks• ITIL Environment• Provides first level of IT Technical and System Analysis Support to all the Software and Hardware Systems.