Nichola Choy Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a IT Software Asset Manager, I am involved in the management of software assets: controls, acquisition, decommissions, compliance, maintenance renewals, life cycle planning, capacity planning and costing.Responsible for leading and governing the ongoing relationship with external vendors and internal stakeholders. My role also involves measuring vendor.

Melbourne, Victoria, Australia

• Service Delivery Manager (SDM) -Unified Endpoint Management (UEM) at Downer- The Service Delivery Manager, UEM Technology is accountable for the oversight of all Unified Endpoint ManagementTechnologies including.
• Driving Downers strategic partners to delivery against their SLA’s
• Review all Unified Endpoint Management (UEM) related monthly invoices
• Utilise UEM Subject Matter Expertise to drive continuous improvement initiatives with Downers strategic partners
• Partner with Service Operations Managers and the Service Design teams during Crit-Sit situations to assist withservice restoration activities.
• Partner with the Service Operations Managers to review all UEM related change requests.

Melbourne, Australia

• Authorize and approve minor/low change
• Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
• Authority to implement or reject a change
• Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed

Melbourne, Australia

• I manage IT Procurement and am accountable for ensuring timely provision of all IT Procurement processes for Spotless Australia and NZ end-users. I manage overall direction, coordination, and evaluation of procurement.
• Set process and create guidelines for delivering commercial and cost-effective procuring process for the business
• Develop key relationships with business stakeholders and strategic supply partners to improve business.Implement change and develop new processes to better procure goods and services. Negotiate contracts with suppliers.
• Identify cost reduction opportunities to achieve financial goals
• Good knowledge of OPEX and CAPEX.
• Analyze market and delivery trends to develop procurement technologies and processes that support those trends.

Melbourne, Australia

• Provides support to the End-Users as part of IS Support Centre’s day-to-day operations via providing IS systems access and security, and responsible for ensuring timely provision of all IS Procurement process for.
• Liaise with project management staff to ensure new technologies/ applications and new mobilisation requirements are understood and achievable with relevant hand-over here required
• Procurement processing of Project Requirements and provides solution to the business requirement
• Vendor Management
• Scheduling
• Create/ modify/ delete network and application system user accounts

Melbourne, Australia

• Spotless Group, provides 1st level Technical Support for over 140 applications and the day-to-day end-user support of IT Services delivered to a wide range of end-users based in Australia and NZ wide.Detailed.
• Incident Management, Problem Management and Documentation and use of Service Now
• Escalation of Incidents/ Problems to the 2nd/ 3rd Level Support and information updates for the stakeholders
• Customer Interface, Stakeholder Management and Customer Relationship Management
• Followed helpdesk policies and guidelines and the Service Level Agreement (SLA)
• Managing vital system checks