Nichola Anderson Email & Phone Number

Kingston Upon Hull, Gb

I champion equality, diversity and inclusion in the delivery of all aspects of activity in local services, and am keen to increase the Society’s reach into all local communities.Working to deliver the Alzheimer’s Society strategy by supporting people, communities and services and raising awareness about dementia. We are here for anyone affected by dementia, support people to navigate some of the hardest and most frightening times of their lives. We are advisors, supporters, fundraisers, researchers, influencers, communicators, technical specialist and so much more. We are volunteers, we are employees, and together we are here to make a difference to the lives of people living with dementia and their carers.As a Local Services Manager, I offer local operational leadership and management to support the Regional Manager to deliver the Society’s strategy. Lead local delivery of high quality, person-centred, safe and secure Dementia Support services and social inclusion groups and activities, lead the implementation of operational business management systems, and champion the delivery of quality in everything we do, ensuring that people affected by dementia are at the heart of our service delivery.I am determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion to support everyone.

Fellow member of the Chartered Management Institute

Hull, England, United Kingdom

Committed to make real changes to the health care services provided within Primary Care to improve patient care. People who have been socially excluded are more likely to have multiple long-term conditions, have poor health outcomes, struggle to access mainstream healthcare and ultimately have shorter life expectancies than the general population.

Hull, England, United Kingdom

Working to support people and give them time, to help them focus on ‘what matters to them, taking a holistic approach to their health and wellbeing. Help connect people to community groups and statutory services for practical and emotional support.Work to support existing community groups to be accessible and sustainable, and help people to start new groups, working collaboratively with all local partners.

Hull, England, United Kingdom

 Person centred care and support, encouraging service user to be engaged with their care. Direct Client care and support in line with careplan. Friendly and supportive communication with service user. Communicating with families to advise of service user's health and wellbeing. Completion of daily care plan notes to enable longing consistent support and help with future decisions to care planning. Monitor service user's health and well-being, report concerns or suggestions for improvement to care to supervisor. Care Certificate achieved. Most aspects of personal care given to a diverse population with differing needs. Developed greater understanding of complex needs and services available in the community. Medication administration, ordering and management.  Use of hoists and other supportive mobility aids. Liaise with healthcare professionals to contribute to client's well- being and care plan, and provide supporting information and evidence when required.

Lead on the development of a fundraising strategy for “In Mem” journey, including development of new “In mem” products and campaign strategies and cross directorate partnerships. Deliver a positive supporter journey, provide ongoing donor engagement, coordinate thoughtful and insight-led communications, proactively identifying opportunities for the biggest impact.Identified new communication channels which has increased stewardship opportunities by 300%.Historical practice identified as no ROI and re-aligned budget for proactive stewardship journey.Enhanced communication between fundraising and operations, fostering a sense of teamwork and collaboration.Brokerage of offer with third party to open up new channels of engagement with newly identified partnership opportunities.

Hull, United Kingdom

BSc (Hons) Psychology, achieving a 2:1, Provides greater insight into human behaviour and allows me continue in my professional development, continue to support individuals and their families.I have a keen interest in people's tenacity and mental toughness, as well as been an advocate for positive and dymanic change. I am a very dedicated and compassioante person and during my time at University I have taken the opportunite to become a Student Mentor and also a Peer Assisted Student Study Mentor. I am driven to support people and look for ways to overcome or work around adversity.

Hull, E Riding Of Yorkshire, United Kingdom

Professional and commended admin and financial service, and a great aptitude to integrate into new environments, providing first class customer service support and efficient and discreet executive support.Instrumental in reduction of accumulated customer complaints and compensation claims for rail provider.Repeat requests for support, capabilities recognised, entrusted with increased duties, including prescription preparation and marketingProvide Administrative and Customer support on temporary basis to organisations seeking interim support.CRM database management Executive support Customer interface Correspondence Financial Assistance Admin and secretarial support

Hull, United Kingdom

Responsible for multifaceted service delivery, directing customer service, front line operations, marketing, process and service improvement, financial management and human resources. Team Cohesion achieved.Implementation of various technical and CRM systems, reducing task times and increasing service access.Implementation of new processes, policies and safe working practices.Cessation of illegal practices, introduced new compliant and more financially, efficient and environmentally procedures.Updated pricing structure to reflect business needs and culture, introduced new services and tangible products, taking the service from a loss-making entity to a profit making and valuable asset to the authority.Successful Identification of various business partnerships, to improve delivery, profit and efficiency.Humber EMP work experience business award – commended for work with work experience individuals. Improved customer service experience resulting in achieving and retaining Chartermark and IIP awardsBronze responder during Emergency SituationPrevious Member of Humber Emergency Planning Service, trained in pandemic and influenza based emergency scenarios.To Provide a personal, sympathetic and customer focused response to requests for Bereavement Service, within a culture of performance management and continuous improvement.

Hull, United Kingdom

Resposible for the Administrative and Financial Function of Burial and Cremation Function of the City Council, providing a first class customer service response and suppport service.Duties involved managing and coordinating staffing resources, working with teams, planning, overseeing the facilities operations and respond to customer service requests, stakeholder requirements and resolve complaints efficiently and effectively. Development of Job roles, descriptions and specifications, interviewing, hiring, training, developing and assessing team dynamics. Budgets and financial reporting and procurement of relevant office supplies or resources. Administrator responsibility for Computer and Manual Administration Systems, including auditing and analysing data, providing reports for business development and budgeting purposes. Other Duties included managing office equipment, liasing with stakeholders, managing clerical and other administrative team members, handling the distribution of correspondence and customary clerical tasks, arrange, organise, and coordinate meetings, manage internal or external communication of management systems and coordinate Funeral Diaries liasing with operational team leader to ensure precise service delivery.

Hull, United Kingdom

Maintain Council Budget Reporting System and appropriate records, monitor department revenue and capital accounts, prepare regular financial and statistical information for section/budget managers.Responsible for the formation and development of the creditor and debtor processing team, including supervision and individual mentoring and support. Contribute to the preperation and coordination of Director's Annual Estimates and Annual Report. Assist and provide guidance, advice and training to relevant officers and administrative staff on the city council's financial systems and procedures. Develop and delivery relevant training programmes, as well as promote and support develovent of budget monitoring and payment processsing responsibilities.MQM coordinator and E-leader and change champion.

Hull, United Kingdom

Provide effective customer focussed support including financial transactions and monitoring; maintaining relevant databases/data entry, acting as the link between customer access channels and the delivery of services through the scheduling of requests for service, elements of interaction with customers, stakeholders, partners and members, and other general administrative functions.Contribute to the overall success of the Finance section by being accurate, efficient and customer focussed and undertake routine tasks in-line with Council policy, procedures and process flow whilst contributing to improving the performance of the service

Hull, United Kingdom

Provide Executive support for Senior Officers and Service Manager. Deputise for Monitoring OfficersContract Monitoring and Reporting on Contractor Performance and Standards.Coordinate Administrative Team, arrange personal development plans, mentor and support team.Ensure the front facing service supports the demands and needs of the customer and relevant stakeholders, by providing an efficient, customer focused and effective response.

Master Of Science, Dementia

Bsc Hons, Psychology, 2:1

Activities and Societies: Student Mentor and Pass Leader - University of Hull. - Successful collaboration to develop learning strategies.

Btec Level 2, Cremator Technician

conforms with the requirements of the Process Guidance Notes for Crematoria.

Cmi Level 5, Management And Leadership

Certificate, Death And Dying

Certificate, Managing In The Workplace

Aat Level 3, Accounting

Btec National Certificate, Business And Finance

Btec Diploma, Business And Finance

Nvq Level 2, Business Administration