At Focused Intention, we provide business process improvement and organisational effectiveness support services. Applying Lean Six Sigma techniques and various tools, we focus on identifying opportunities for streamlining how businesses operate. We offer a fully collaborative service, working closely with business owners and SME's within organisations to build a solid understanding of current processes and methods of operation to identify areas for improvement or elimination of… Show more At Focused Intention, we provide business process improvement and organisational effectiveness support services. Applying Lean Six Sigma techniques and various tools, we focus on identifying opportunities for streamlining how businesses operate. We offer a fully collaborative service, working closely with business owners and SME's within organisations to build a solid understanding of current processes and methods of operation to identify areas for improvement or elimination of unnecessary tasks.Effective business processes focussed on continuous improvement will result in:- Automation of manual activities- Work elimination- More sharing of information and increased collaboration- Clear roles and responsibilities that can be tracked- Documentation of procedures- Training of new procedures- Reduction in organisational costs- More time to focus on value add activities- Structured control and monitoring to ensure processes remain fit for purpose and revised as appropriateFor an organisation to be productive and profitable, it's processes must be effective. An effective process is a process that produces the right results consistently. Show less

Responsible for:• Review and tracking of monthly resource actuals (across all resource types), identifying trends and measuring internal KPI’s against monthly resources targets (e.g. resource mix, desk targets)• Oversight and governance of core business management controls across performance review and objective setting completion, GPL and other mandatory training compliance and consecutive leave policy• Partnering with the CIBD Services functions and the resourcing function to… Show more Responsible for:• Review and tracking of monthly resource actuals (across all resource types), identifying trends and measuring internal KPI’s against monthly resources targets (e.g. resource mix, desk targets)• Oversight and governance of core business management controls across performance review and objective setting completion, GPL and other mandatory training compliance and consecutive leave policy• Partnering with the CIBD Services functions and the resourcing function to redefine and implement global hire approval processes• Leading the pay / reward and year-end rating processes across 7,000 FTE for global organisation, carrying out trend analysis and peer benchmarking as well as partnering closely with the Services and Reward functions• Providing support on key HR initiatives (e.g. business cases, JML, spans and layers review and follow up, performance and talent management) working with all functions to ensure a consistent approach• Supporting the CIBD Services Controls function to identify key people risk metrics aligning to agreed KPI’s and working with the functions to identify appropriate risk mitigation plans• Definition and implementation of the Performance & Business Management Operating Model• Review and identification of process improvement opportunities across core business management activities and MI for all CIBD Services functions (e.g. monthly HR staff metrics, monthly actuals ver target metrics across financials and FTE's, desk space utilisation actuals)• Provision of ad-hoc support to the Head of Performance & Business Management for CIB Services Show less

Responsible for:• Coordination, governance and tracking of global budget on direct & indirect cost base• Global headcount management & planning responsibilities • Critical engagement with CIB Services senior management and other key stakeholders• Development of the CIB Services People Programme and Employee Value Proposition working in close partnership with Human Resources• Governance and tracking of global cost reduction initiatives• Management and coordination of the… Show more Responsible for:• Coordination, governance and tracking of global budget on direct & indirect cost base• Global headcount management & planning responsibilities • Critical engagement with CIB Services senior management and other key stakeholders• Development of the CIB Services People Programme and Employee Value Proposition working in close partnership with Human Resources• Governance and tracking of global cost reduction initiatives• Management and coordination of the global pay processes for CIB Services including allocation of bonus pot, peer benchmarking and year on year trend analysis• Implementation and oversight of all Human Resources processes• Development and implementation of employee mobility process including skills development, partnering closely with the Capability team to carry out appropriate training needs analysis• Development of the global Business Management Operating Model, removing duplication along with standardising internal processes and business management responsibilitiesRole Accomplishments:• Full delivery and implementation of t he inaugural global CIB services pay programme• Successful delivery of resourcing dashboard and definition of key baseline for tracking of global targets• Development of an employee value proposition• Implementation of global cost reduction tracking dashboard and plan delivery schedule• Definition of global resource plans for delivery to external regulators and union representatives• Alignment of the functional global property strategy Show less

Responsible for:• Implementation of consistent management & control governance processes across the Markets Technology division• Coordination and tracking of global budget on direct & indirect cost base• Global headcount management & planning responsibilities • Critical engagement with Markets Technology senior management, COO Office and other key stakeholders• Management and coordination of global cost efficiency and policy initiatives• Coordination of vendor contracts… Show more Responsible for:• Implementation of consistent management & control governance processes across the Markets Technology division• Coordination and tracking of global budget on direct & indirect cost base• Global headcount management & planning responsibilities • Critical engagement with Markets Technology senior management, COO Office and other key stakeholders• Management and coordination of global cost efficiency and policy initiatives• Coordination of vendor contracts alongside Procurement to ensure we are getting best value• Management and coordination of all senior level HR activities across the department• Management and coordination of departmental communications across the global organisation• Coordination of Operating Model and training requirements across the global organisation• Overall management / supervisory responsibilities for a team 40 members of the central Business Management community• Mentoring and guidance to several members of Markets TechnologyRole Accomplishments• Successful delivery of financials and headcount as aligned to global targets• Implementation of third party vendor panel resulting in annual savings of £14m• Tooling & process enhancements across the global Business Management community• Delivery of cost efficiency programmes resulting in savings of £37m• Implementation and global adherence to various regulatory policies• Improvement of cost transparency to all stakeholders• Significant reduction in contractor spend delivering an annualised save of £24m• Driven through the Diversity agenda within Markets Technology• Implementation of improved processes to optimise indirect costs charged by the Infrastructure groups• Implementation and automation of a Balanced Scorecard to regularly monitor departmental KPI’s Show less

Responsible for:•Implementation of consistent global processes across the department and alignment to the broader GBM Technology agenda•Coordination and management of overall departmental budget (circa £80m)•Global headcount management & planning responsibilities•Management reporting to key stakeholders in technology and the Front Office•Key engagement with Front Office to ensure full transparency to Equities & Structured Retail Technology programme•Management and… Show more Responsible for:•Implementation of consistent global processes across the department and alignment to the broader GBM Technology agenda•Coordination and management of overall departmental budget (circa £80m)•Global headcount management & planning responsibilities•Management reporting to key stakeholders in technology and the Front Office•Key engagement with Front Office to ensure full transparency to Equities & Structured Retail Technology programme•Management and coordination of all HR related activities across the department•Coordination of town halls and creation of departmental communications material for global Head of Equities & Structured Retail Technology •Coordination and planning of departmental management offsite’s with external facilitators•Overall management / supervisory responsibilities to team of 10 BM’s and PMO’s across the department•Mentoring / guidance to departmental administration assistant’s to ensure consistency in process and working practisesRole Accomplishments:•Robust financial control & reporting processes implemented to provide a consistent structure around monthly financials•Fully defined process for managing financial definitions and input in to various systems for 2011 budget•Full participation and engagement in CAO workshop working with the key Front Office stakeholders and working with the Equities Technology Portfolio Office team to drive forward and implement the process changes•Implementation of global Equities & Structured Retail Technology headcount management and change control processes to ensure there is a clear understanding of the total headcount in the organisation at any one time•Implementation of structured process around hiring approvals, contractor extension and PO process working alongside recruitment teams and the Logistics & Control Chief Operating Office•Full management and coordination of the departmental HR process: mid year / year end review, talent management, bonus / pay, co Show less

Joined in Feb 1990 with Smith New Court and became part of ML during take over in 1995.