- Onboard retail sales in a fast paced environment with approximately 3,000 new passengers arriving every 3, 7, or 15 days depending on the cruise length.- Employee of the month for November 2012 aboard the Crown Princess - Consistently received the highest number of “Consummate Host” recognition cards for our department (issued by passengers to crew for outstanding customer service). - Met or exceeded sales targets. I fell short of sales targets when I dedicated my time behind the scenes in the stock room to prepare merchandise to restock the sales floor.- Responsible for using effective sales and closing techniques, visual merchandising, trained staff, ensured the sales floor was fully stocked, processed deletions and ordered onboard supplies for the department.

- I was a Part-Time Sales Associate for just over a month before being promoted to Assistant Manager.- Acted in a leadership role within the store by assisting the Store Manager to review KPIs (key performance indicators) to ensure they were on target or above plan goals, trained associates on sales & customer service techniques while leading by example.- Responsible for opening & closing procedures on a POS system, created and submitted bank deposits.- Reviewed and acted upon daily communications from our district manager/ head office posted on our company intranet: such as, price updates, assisted with sales changes and implementing new directives.- Reviewed, approved and submitted time sheets.

- As part of the business-to-business team for DCF marketing, I canvassed door to door by doing cold calls to obtain donation sponsors for the hospital’s foundation. - The position required perseverance, an outgoing personality, time management and the ability to easily connect with people, in addition to utilizing effective selling and closing techniques.

- I was recruited while working at Staples Business Depot - The company acted as a purchasing agent for the client, and as a liaison between the Interior Designer, Vendors, Manufacturers and Freight Carriers. - Learned Exxpedite, project management software with many different levels to the user interface. - I tracked and logged approvals of drawings/ revisions, product samples/ finishes, noted any changes to specifications and informed the necessary parties.- Deployed Requests for Quotation (RFQ) to vendors and manufacturers.- Created purchase orders with specifications and pricing.- Worked with manufacturers and freight carriers to ensure products arrived on the job site when required.

- I was recruited by a Sales Manager while at Kitchen Stuff Plus and later commended by the President of the company for outstanding customer service.- Handled customer objections regarding cost, copyright laws or timing for order completion and found the most cost effective and time conscious solutions.- Educated customers on upgrades for paper, printing in colour and finishing options for projects.- Trouble shooting the formatting of customer files, printers and other machinery in the Copy & Print Centre. - Collated documents using the functions of the photocopiers/printers to customer specifications.- Printed and assembled drawings for construction based customers. - Assembled binders using a binding machine or 3 ringed binders and tabs (with files provided by the customer).- Handled transactions via POS terminal, with various methods of payment, returns and exchanges.

- Provided friendly, fast and efficient customer service most often as a cashier on the POS terminals (payments, returns & exchanges) and also on the sales floor in a high volume retail store. - Addressed customer inquiries, concerns and frustrations about long wait times in line at peak times... with a sincere apology and genuine smile!- Completed stock checks, responsible maintaining the overall appearance and restocking of the sales floor while greeting customers.

- Created preliminary concept sketches of layout of a future space.- Developed a floor plan and 3D renderings of the space using AutoCAD. - Worked with the client to source furniture, fixtures and equipment.

- I prioritized approximately 50 daily inquiries (via phone, e-mail, fax and visitors to our showroom), resolved issues and built loyal customer relationships.- Provided support for sales representatives on a daily basis, including preparing presentation materials.- Created quotations, issued pricing, and engaged in customer follow up. - Researched product info and developed sample packages for designers, end users and sub-contractors- Entered orders, coordinated order production with internal departments (inventory, credit, warehouse), order follow up with customers and tracked shipments with freight carriers & resolved customs brokers.

- Received Gold "e" Pin for customer service excellence in 2002- Customer service, assisting customers with wardrobe and accessory selection. - Ensuring budget and functionality of pieces is aligned with the customer's needs.- Maintaining client list and following up on arrival of requested items.