• Proactively engage with casino guests, fostering connections and encouraging repeat visits. Strategically promote PennPlay Club benefits to qualified gaming guests for enhanced guest experiences. • Analyze gaming action to award personalized customer complementaries, improving satisfaction and loyalty. Coordinate guest visits, manage reservations and address inquiries for maximum convenience.• Collaborate with the marketing and host team to enhance the guest experience, focusing on… Show more • Proactively engage with casino guests, fostering connections and encouraging repeat visits. Strategically promote PennPlay Club benefits to qualified gaming guests for enhanced guest experiences. • Analyze gaming action to award personalized customer complementaries, improving satisfaction and loyalty. Coordinate guest visits, manage reservations and address inquiries for maximum convenience.• Collaborate with the marketing and host team to enhance the guest experience, focusing on PennPlay Club players and property visitors. Actively gather and communicate feedback to marketing managers and current managers for continuous event and promotion improvement.• Specialize services and communication for individual guests, acknowledging and catering to unique expectations. Utilize CRM systems, email, and phone calls for effective communication and coordination. Personally extend invitations to guests for various events, enhancing their overall engagement and entertainment experience.• Participate in the planning and execution of various projects and promotions, including Elite & Owner Holiday Parties, Renewal Events, Property Anniversary Events, Slot Tournaments, 4th of July Party Events, and Off-Property Player Parties. Show less

• Promote and assist guests in signing up for the “myChoice Rewards” and the “Barstool Sportsbook” App. Provide customer support and document issuing relating to online applications• Accurately transcribes guest information into CRM systems, issues players cards, and records details of inquiries, complaints, and comments. Referred unresolved customer grievances to designated departments for further investigation• Provide high level personal customer service to all L’Auberge Casino &… Show more • Promote and assist guests in signing up for the “myChoice Rewards” and the “Barstool Sportsbook” App. Provide customer support and document issuing relating to online applications• Accurately transcribes guest information into CRM systems, issues players cards, and records details of inquiries, complaints, and comments. Referred unresolved customer grievances to designated departments for further investigation• Provide high level personal customer service to all L’Auberge Casino & Hotel guests by promoting current and upcoming promotions through effective verbal and written communication skills• Assist in the set-up, execution and breakdown of on-sight promotions and special events. These include: Owners Event Weekend, Deuces Wild Drawing(s), $50,000 VIP Slot Tournament, L’Auberge 10-year Anniversary Party, $90,000 Mercedes-Benz Giveaway, and $80,000 Smoke ‘Em Giveaway Show less

• Supervised and mentored LSU Graduate & Undergraduate, Law and Athletics students; totaling over 150 students.• Performs overnight On-Call shifts; includes detailed coverage of entry and exit points to ensure property and students security within LSU facilities• Managed administrative duties for the Department of Residential Life to include; updating CRM systems, maintenance requests, audits, incident reports, budgeting, and building inspections• Utilize CRM system to effectively… Show more • Supervised and mentored LSU Graduate & Undergraduate, Law and Athletics students; totaling over 150 students.• Performs overnight On-Call shifts; includes detailed coverage of entry and exit points to ensure property and students security within LSU facilities• Managed administrative duties for the Department of Residential Life to include; updating CRM systems, maintenance requests, audits, incident reports, budgeting, and building inspections• Utilize CRM system to effectively communicate with contracted residents about community experience, higher education pursuits, and interpersonal connections• Plans, Markets, and Executes monthly social events which motivate and challenge essential learning outcomes. These included Financial Planning, Conflict Resolution, DEI (Diversity, Equity, and Inclusion), Culinary Arts, Resume Building, Goals and Time Management• Educates and enforces the LSU Living on Campus Handbook rules and expectations for on campus residential students• Evaluated, Interviewed, and Trained new incoming Resident Assistants Show less

• Assessed swimmers and developed specialized athletic training programs for daily workouts and team practices• Assisted athletes to enhance existing competencies and gain new skills in the pool. Encouraged team building, positive sportsmanship, and personal accountability

• Ensure the safety of patrons in Aquatic facilities, this included maintaining up to date certification through American Red Cross• Participate in training that exercised scenarios that would maximize required lifesaving skill sets• Performed pool opening and closing duties including cleaning, securing equipment, and locking pool access

• In depth training of flight, occupational, and weapons safety procedures• Performed Clerical work along with administration procedures• Conducted reviews on military facilities, equipment, and aircraft

• Assisted in security escort duties that involved $50,000, performed stolen vehicle search, medical emergency response, and Random Entry Exit Point Check (REEPC)• Completed of over 246 hours in investigation, security, and law enforcement training• Exposure to and participated in a variety of training exercise including combat arms, handling military working dogs, criminal investigation, event security, self-defense, and conducting traffic and search stops.• Exercised Operational… Show more • Assisted in security escort duties that involved $50,000, performed stolen vehicle search, medical emergency response, and Random Entry Exit Point Check (REEPC)• Completed of over 246 hours in investigation, security, and law enforcement training• Exposure to and participated in a variety of training exercise including combat arms, handling military working dogs, criminal investigation, event security, self-defense, and conducting traffic and search stops.• Exercised Operational Security (OPSEC) through email encryption, social media awareness, and classifying critical information. Show less