Nicholas Stephens Email & Phone Number

Denver, Co, Us

Fremont, California, Us

· Configured 40 dual-boot Windows/Linux PC’s for Qualcomm's AR team, reducing downtime and OS transition speed by 20% · Integrated a NAS with AI training systems at U-Pitt accelerating training by enhancing data access and storage efficiency · Automated phone scheduling via email parsing, ensuring no overlap while designating difficulty tiers for complex tickets · Developed and trained an AI model using recorded calls to accurately replicate my voice, enabling automated assistance for troubleshooting inquires reducing lower-priority ticket resolution times by 80%

· Recorded defects in Jira, linked defect numbers to failed test cases, and ensured thorough follow-up on resolved issues · Recouped 60% of annual cloud costs by migrating to IDrive while enhancing data protection and safety measures · Efficiently managed team tasks using Jira, adapting assignments as needed · Assisted in an internet upgrade ensuring 99.99% up time, and data integrity for our MySQL-based POS system · Identified and mitigated vulnerabilities in jewelry store software, enhancing security with a VPN to protect customer data · Collaborated closely with stakeholders, vendors, and the owner to ensure transparent communication regarding the ongoing status of all projects· Implemented robust AWS security features, including IAM for access management, KMS for encryption key management, and CloudTrail for activity monitoring, to ensure the safety of customer data in the cloud. · Conducted monthly Security Architecture Risk Analysis (SARA) / Security Design Reviews (SDR) of applications and assess their designs against known and emerging threats · Identified vulnerabilities using Aircrack-NG in an industry specific software “The Edge” that risked access to confidential customer financial information and logistics By sending packets, to mitigate the risk, we implemented a VPN to enhance security measures until the issue was patched · Set up company servers for remote work and provided ongoing hardware/software support, improving process workflows · Designed custom virtual machine profiles for all roles, provided new team members with secure access to necessary tools, and ensured proper permissions through active directory for daily tasks, decreasing onboarding times by 70% for new hires · Wrote Python script to automate inventory tracking, improving team efficiency by 7% and eliminating tracking errors · Identified gaps in Google Analytics and led build of features across engineering and design, increasing revenue.

· Implemented AWS security features (IAM, KMS, CloudTrail) to safeguard customer data in the cloud. · Performed monthly SARA/SDR assessments on applications to identify and mitigate known and emerging threats · Delivered extensive Windows OS support, Resolving over 30 weekly user issues, including software · Improved network reliability by 20% through updates and cross team collaboration on DNS, DHCP, and VPN services · Designed custom VM profiles and streamlined secure tool access Via Active Directory, reducing new hire on boarding time times by 70%

Dallas, Texas, Us

• Collaborated with technical and non-technical stakeholders on the development of TopGolf College Night, increasing annual revenue increase and increasing targeted customer base of college students• Oversaw development of C++ game and utilized agile methodologies to manage a team of developers on the development and implementation of new game modes, leading to new games still played by customers today• Spearheaded marketing campaign to Denver Beer Festival, achieving an 80% engagement rate for target customer base• Spearheaded the successful migration of user information from local storage to cloud infrastructure, resulting in a 28% improvement in check in speed for the new system. Additionally, implemented a seamless data transfer mechanism that enabled smooth transitioning of user data between venues.