Nicholas Addo Email & Phone Number

Brierley Hill, Gb

Telford, England, United Kingdom

Delivering Vehicles to different locations around the country safely, unloading vehicles following correct safety protocol.Ensuring vehicles are loaded correctly and safely adhering to company policy. Carrying out safety checks for each vehicle to ensure they are safe to work with.Instructing customers in supercars and providing and enjoyable experience whilst filling company safety procedures. Driving vehicle recovery truck at venues and transporting vehicles around location. Working in a fast-paced high-pressure environment with the ability to consistently meet deadlines with the highest quality whether working solo or as part of a team. Providing sound and practical solutions, ensuring that all systems are successfully implemented in compliance with legislation whilst maintaining safe working practices.Implementing and supporting effective working practices and systems as required to improve work scope delivery.Leading by example and maintained high standards within a hugely diverse environment.Working co-operatively with colleagues, being receptive to change and can embrace new ways of working and supporting overtime requests as required by the business needs.

Gaining experience within all areas of the HGV industry.Driving box trailers and curtain sided trailers all over the UK. Conducting trunking, multidrop and tramping work scopes. Assisting others, decision making, implementing the required process resulting in the best outcome. Ensuring the health and safety requirements and regulations are in place to avoid any potential risks in a working environment and keeping everyone safe from any risks or hazards.Working flexibly to accommodate the changing needs of the business, working long hours and taking on additional responsibilities. Responding promptly and effectively to changing circumstances, planning for contingencies and managing priorities. Complying with all quality standards, getting it the right first time, suggesting improvements and promoting quality.

Auditing production, keeping on the lookout for any unsafe behaviour or breaks in regulations.Assessing risk and possible safety hazards of all aspects of operations, using my initiative to source new business and potential long-term clients.Maintaining existing customer relations to ensure customer satisfaction.Assisting clients in choosing the correct consultancy or course for them, depending on their needs and ambitions.Assisting with our internal consultants in the delivery of audits and annual support contracts in order to improve my health and safety knowledge.Responding to potential customers on live chat, social media, email and telephone.Attending meetings with potential customers and repeat clients.Complying with all relevant procedures and deliver high standards of safety performance during all operations. Ensuring the correct completion of any relevant paperwork, adhering to all company policies and procedures.Using excellent communication skills at all levels while remaining dedicated to ensuring understanding of company requirements and procedures. Following work instructions and safe systems of work to ensure safety and build continuity.Sharing best practice when undertaking all work scopes and that a high-quality output is delivered consistently.Creating an environment ensuring trust, work scope knowledge, performance and teamwork.

Meeting or exceeding Autoglass customer service standards including customer service improvement targets, response times, customer satisfaction measures, flexible approach to changes in customer demands.Ensuring to keep customers informed of the work process being carried out before and after the job.Ensuring that complaints are minimised through correctly following Autoglass procedures.Continuous sales and marketing campaigns to seek out, identify and exploit all opportunities to increase the sales and further develop the business of Autoglass.Contributing towards effective team workings, listening to what the client requires for them to have the best experience possible.Setting targets and goals to achieve, maintaining KPI results for individuals and the company which allows everyone to reach their full potential. Undertaking customer-related and administrative tasks to ensure up to date paper work is maintained relating to customer related jobs.Ensuring a high standard is maintained when completing paperwork and documentation.Maintaining high standards of personal presentation, ensuring the upkeep of the workplace, and company vehicle after use.

Controlling the efficiency and utilization of vehicles within the branch.Creating and identifying the best logistical plan for drivers.Conducting meetings with the driver supervisor and drivers to maintain a high service level.Promoting and selling Hertz Rent a Car products and services to achieve and exceed branch targets.Targeting, monitoring and developing staff to achieve and exceed branch targets.Monitoring and administering all staff sales incentives within the branch.Recruiting and inducting staff according to the company procedures and equal opportunities policyDeveloping all staff to deliver the highest levels of customer service and ensuring total customer satisfaction. Maintaining KPI results for individuals and the company which allows everyone to reach their full potential. Liaising with fleet office to achieve necessary vehicle levels to maximise business opportunities.Completing spot full fleet checks to protect and monitor Hertz Rent a Car assets.Effectively reporting damage to minimise unnecessary repair costs to Hertz Rent a Car.Monitoring vehicle preparation in accordance with the ready for rent checklist.Ensuring the safety of staff, customers, premises, vehicles, cash and equipment by encouraging and monitoring best practices at all times.Ensuring all branch administration is completely accurate according to Hertz Rent a Car operating procedures and deadlines are met.Organising staff working shifts to maximise service levels and keep costs in line with agreed budgets.Ensuring quality assurance of all work scopes are maintained, and all work is performed in accordance with company policies and the health and safety at work act.