Nicholas Allicock Email & Phone Number

Toronto, On, Ca

• Update and manage C# .NET Application code for clients within a small and large team• Support small to large clients with revenues in the billions• Participate in daily stand-up meetings• Oversee PREP and PRODUCTION environments to ensure seamless operations• Identify, debug and resolve any errors or bugs promptly, ensuring optimal application performance• Maintain open lines of communication with clients to address inquiries and concerns efficiently• Facilitate client meetings to discuss software changes and address open cases• Proficiently manage SQL Databases and compose SQL queries

• Create useful GUI Scripts via PowerShell to fix most critical issues, saving customers’ time and money• Deploy these products to client computers and make modifications where needed• Manage SQL databases, write SQL Queries• Keep clients calm on the phone through frustrating errors and push through to solve the problem• Coach Tier 1 agents and take over difficult cases• Install new software and upgrades to customer PCs • Established remote connections to client’s computers to troubleshoot their POS systems and networks • Walk clients through troubleshooting verbally, giving the best support experience possible

Toronto, Canada Area

• Team leader, ensured co-workers were working together in an efficient manner• Polished attention to detail and learned to train other colleagues

Yorkdale Mall

•Lead the morning prep team to complete their days•Delicate tasks to prep workers•Ensure the restaurant’s cleanliness is impeccable.

Toronto

• Employee of the Week• Cut chicken, pressed burgers, and portioned• Initially worked as a dishwasher and made sure that the back of house was spotless; ran whatever equipment the line cooks / prep cooks needed on their stations after cleaning them

Diploma, Computer Programming College Student

• Gained knowledge through hands-on classwork about SDLC, programming software, and database software • Learned many technologies: C++.

Certificate, Software Engineering Course Student

Learned an abundance of skills for Full-Stack Development. In the span of 12 weeks. • Solidified my experience with the following tools.

Certificate, Software Engineering Course Student

Worked with HTML. CSS, Javascript to create fully functional websites that look good and feel good