Nicholas Athanasidy Email & Phone Number

New York, NY, US

New York, New York, US

• Built and executed comprehensive omni-channel support strategy (email, chat, phone, retail, social)
• Recruited, trained, and developed a team of 12 BPO support agents
• Optimized E-commerce and CRM initiatives based on data-supported insights
• Launched internal brand training materials and quality assurance program
• Improved CX SLAs: CSAT (4.5 to 4.7), NPS (+6%), Revenue, Response Time, and Resolution Time
• Worked cross-functionally with Marketing, E-commerce, and Design teams to set and track CRM Roadmap

New York, US

• Led multi-channel customer support strategy (email, chat, phone, retail, virtual appointments)
• Developed new virtual consultation support channel to grow remote user base, driving +$300k in revenue through customer experience in its first year
• Built back-end feedback systems to provide increased insight into customer feedback
• Performed QA auditing, coaching, and performance evaluation of CX support Associates
• Led recruiting, onboarding training, and re-training for team of 20+ CX support agents

New York, US

• Defined Proper Cloth’s in-person custom clothing experience as the first Showroom Manager
• Led the opening of the brand’s first independent showroom
• Recruited, trained, and developed teams of custom clothiers across multiple store locations
• Created internal brand training materials specific to the luxury menswear industry and custom clothing
• Created Sales Associate quality assurance auditing guide
• Automated and scaled store operations to align with brand initiatives

New York, US

• Consistently the #1 top performer in support tickets, sales, and customer satisfaction in 2018
• Promoted to Team Lead at Flagship Showroom
• Worked with Product Development Team on feedback data and expanding product lines

• Copywriting for community outreach and B2B marketing.
• Executed marketing, engagement, & retention messaging.
• A/B Multivariate testing and insights reporting.
• Worked closely with management on subscription growth, email KPIs, and visitor conversions.
• Collaborated with fellow marketing managers and management on company marketing strategy/growth plan.

Irving, TX, US

• Collaborated with council leaders on promotional strategy for local and national scouting programs.
• Presented promotional campaign strategy to council representatives, unit leaders, and stakeholders.
• Represented Westchester-Putnam Council at key networking events.
• Member of Marketing and Camping Committees.

• Redesign the organization’s promotional web content to optimize for fundraising
• Implementation and management of Google Analytics and referral tracking codes
• Manage, update and maintain digital content on website
• Collaborate with Media Relations Taskforce to help execute 2016 fundraising campaign
• Manage ongoing social media presence on Facebook, Twitter, and Instagram

• Researched & executed field surveys, testing, & analysis for hundreds of small and large loan portfolios and projects.
• Prepared research findings as professional Phase I report for Clients.
• Collaborated closely with clients, management, support staff, and team of environmental professionals on comprehensive property reports.
• Issued Remedial Action Recommendations for site contaminants and business risks.
• Earned ‘Big Apple Occupational Safety Asbestos Inspector Certification’.

Irving, TX, US

• Organize and lead Boy Scouts in service projects, fundraisers, community events, hikes, treks, and educational field trips.
• Plan weekly Troop meetings to provide an educational and mature environment for boys to develop leadership and communication skills.
• Completed BSA Scoutmaster and Leadership training, Philmont Ranch Ranger training, Leave No Trace survivalist training, CPR and Wilderness Emergency Outdoors First Aid certifications
• Eagle Scout - August 2010

• Performed vegetation surveys of designated areas of ecological interest.
• Worked closely with Land Steward and team of interns for various conservation projects.
• Provided management and ecosystem conservation suggestions.
• Hosted an end of season presentation to the Conservancy Board.
• Authored blog updates on the complementary values of Conservation and Scouting.
• Work added to the PRLC educational archives.

Olean, NY, US

Worked closely with Sales team and Managers to promote individual and team success. Received four promotions in incentive-driven sales program during summer months, including increased pay and membership in office leadership staff. Participated in paid-for sales and management training focusing on time management, networking and communication skills, as.

Professional Studies Certificate, Digital Marketing

Bachelor'S Degree, Environmental Studies

Education record

Education record