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Nicholas Baker is listed as Publisher Support at Ezoic at Ezoic, a with 139 employees, based in Oceanside, California, United States. AeroLeads shows a matched LinkedIn profile for Nicholas Baker.
Nicholas Baker previously worked as Publisher Support Agent at Ezoic and Quality Control Supervisor at Knowledgecity. Nicholas Baker holds Bachelor Of Arts - Ba, English: Creative Writing from Biola University.
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I am a creative writer with extensive experience in content writing, editing, customer service, and community moderation. I have written a wide range of B2C content such as blog posts, product descriptions, and email newsletters, as well as creative works like novels, short stories, and interactive fiction.
Listed skills include Copywriting, Copy Editing, Customer Satisfaction, Community Engagement, and 7 others.
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Carlsbad, California, United States
Troubleshooting technical issues and providing assistance to publishers using Ezoic products via email and live chat.Managing, editing, writing, and updating customer-facing knowledge base articles.
● Monitored the quality of team members’ work, taking note of repeat errorsor issues from multiple departments to help facilitate effective feedback● Communicated professionally and clearly with multiple teams, managers,freelancers, and customers● Accepted and implemented feedback from managers regarding teamworkflows, procedures, and processes● Provided extensive proofreading and copy editing for course outlines,scripts, and storyboards● Reviewed videos through multiple rounds of edits, notating errors andtracking their resolutions● Conducted research for business and computer courses
-Owned, created, and maintained the company’s knowledge base for both employees and customers regarding product information, shipping practices, return policies, chatbot responses, customer surveys, and other digital copy.-Wrote B2C content for each step of the customer journey, including both short and long form copy such as product descriptions, social media captions, email newsletters, and blog posts.-Participated in hiring and training of new employees.-Drove performance and employee development for the customer service team.-Minimized customer service response times and promptly responded to 75-100 emails and live chats from customers per day-Investigated and solved customer service complaints
Other employees you can reach at ezoic.com. View company contacts for 139 employees →
Rollins Scott
Colleague at EzoicLagos, Lagos State, Nigeria
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Zachary Ashmun
Colleague at EzoicLongmont, Colorado, United States
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Diwakar Chaudhary
Colleague at EzoicLamki Chuha Municipality, Sudurpashchim Province, Nepal
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Harry Brockbanks
Colleague at EzoicNewcastle Upon Tyne, England, United Kingdom
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Bogdan Zimin
Colleague at EzoicKyiv, Kyiv City, Ukraine
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Sam Rees
Colleague at EzoicWhitley Bay, England, United Kingdom
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Robert Smith
Colleague at EzoicCarlsbad, California, United States
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Dane Emmerson
Colleague at EzoicOceanside, California, United States
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Amir Memon
Colleague at EzoicMumbai, Maharashtra, India
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Joshua Zonni
Colleague at EzoicSan Diego, California, United States
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Quick answers generated from the profile data available on this page.
Nicholas Baker works for Ezoic.
Nicholas Baker is listed as Publisher Support at Ezoic at Ezoic.
Nicholas Baker is based in Oceanside, California, United States while working with Ezoic.
Nicholas Baker has worked for Ezoic, Knowledgecity, Arctic Fox Hair Color, Starbucks, and Anacomp, Inc..
Nicholas Baker's colleagues at Ezoic include Rollins Scott, Zachary Ashmun, Diwakar Chaudhary, Harry Brockbanks, and Bogdan Zimin.
You can use AeroLeads to view verified contact signals for Nicholas Baker at Ezoic, including work email, phone, and LinkedIn data when available.
Nicholas Baker holds Bachelor Of Arts - Ba, English: Creative Writing from Biola University.
Nicholas Baker is listed with skills including Copywriting, Copy Editing, Customer Satisfaction, Community Engagement, Seo Copywriting, Hair Color, Editing, and Data Entry.
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