Nicholas Basile Email & Phone Number

Charlotte, North Carolina Area

• Key Responsibilities:
• Manage large-complexity implementation projects from start to finish
• Manage communications and documentation for large-complexity projects
• Manage resource plans and risk profiles for large-complexity projects
• Coordinate with internal resources and service delivery partners to deliver complex technology solutions
• Develop project plans to define deliverables, establish timelines, identify dependencies and identify critical path items

Charlotte, North Carolina Area

• Primary Client Liaison, Customer Trusted Advisor and Channel Partner resulting in winning service contracts, owning and maintaining customer relationships.
• Drive the management of multi-million client portfolios, successful contract renewals and positive annual revenue for the organization.
• Collaborate in pre-production SOW and RACI development, manage SOW and RACI to contractual obligations established for run phase.
• Manage Client deliverables and metrics; SLA’s… Show more
• Manage Client deliverables and metrics; SLA’s adherence, Service Reviews, follow-up on action items, Monthly and Weekly customer reporting, interactions during major incidents, drive RCA and remediation efforts.
• Develop initiatives for continued service improvements, internal and external audits, internal and external Change Management process.

Charlotte, North Carolina Area

• Senior Technical Lead for Microsoft Office 365 and Exchange support teams.
• Resolved technical and political escalated cases with clear actions and communications plans.
• Managed special project work involving numerous emerging technologies; InTune into Messaging support, Support Topics development and deployment for Exchange and Lync products.
• Managed and developed internal and external training initiatives based on high volume cases using trend analysis resulting in… Show more
• Managed and developed internal and external training initiatives based on high volume cases using trend analysis resulting in significant reduction of case issues.
• Standardized technical interviews to broad based scenarios that lead to the ability to dive into multiple facets of technical scope.