Nicholas Bass work email
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Nicholas Bass personal email
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A highly dependable and results-oriented professional with remote and field IT management experience. Over the last eight years I have crafted several highly engaged and performance driven teams. My nine years of experience as a field tech allows me an outstanding perspective and equipped me to lead technicians as well as offer guidance for problem resolution.
Self-Employed
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Content CreatorSelf-EmployedDenver, Co, Us
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Remote Helpdesk ManagerGeek Squad Nov 2014 - Jun 2023Managed Field and Online Support operations and drive financial, operations and client outcomes of the remote platform and field services.• Oversaw Agent development through onboarding and ongoing training process to increase both technical expertise and sales excellence • Created consistency in the team’s execution by setting clear direction and expectations, ensuring SOP standards are communicated and followed, and making changes as business needs dictate to protect and grow the brand internally and externally• Increased employee engagement and empowerment by building a team plan and environment that supports the direction of the business, diversity, innovation, and retention -
Field Manager (Deputy Field Marshal)Geek Squad Nov 2013 - Nov 2014Managed a team of Agents to complete Home Theater installations and repair, Computer installations and repair, and the delivery and repair of appliances. • Ensured the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies • Managed the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOP Manage escalations and communicates with store management, dispatch, district partners and corporate on customer issues • Controlled costs and delivered productivity goals by monitoring and analyzing business trends and results Evaluated and developed employee business performance through coaching, training, career counseling, goals
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Field Tech (Speical Agent/ Double Agent)Geek Squad Jan 2006 - Nov 2013Assisted agents in their day to day operations while performing work onsite. Managed the skill sets of agents to ensure they are properly trained.• Facilitated solution of sales, upgrades, installations and service in homes/businesses.• Upheld the Geek Squad standard and brand while completing repairs in home/store or when providing remote consultation.• Supported businesses with up to 25 work stations, Configured/supported servers, and configured/supported virtual private networks.
Nicholas Bass Skills
Frequently Asked Questions about Nicholas Bass
What company does Nicholas Bass work for?
Nicholas Bass works for Self-Employed
What is Nicholas Bass's role at the current company?
Nicholas Bass's current role is Content Creator.
What is Nicholas Bass's email address?
Nicholas Bass's email address is ni****@****uad.com
What is Nicholas Bass's direct phone number?
Nicholas Bass's direct phone number is (845)-433*****
What skills is Nicholas Bass known for?
Nicholas Bass has skills like Leadership, Employee Engagment, Remote User Support, Talent Development, Comptia A+.
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Nicholas Bass
Mass Communication Major At The University Of Alabama At Birmingham | Wvtm 13 Production AssistantGreater Birmingham, Alabama Area -
Nicholas Bass
Austin, Tx3gmail.com, flextronics.com, cai-3d.com -
1grahamcapital.com2 +191758XXXXX
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Nicholas Bass
Investment Director @ Ymca Retirement Fund | Chartered Financial Analyst (Cfa)New York, Ny4jpmorgan.com, altinv.com, moussepartners.com, altinv.com3 +120364XXXXX
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