Advocated on behalf of clients to ensure safety. Managed end-to-end case management including receipt, assessment, interviews, recommendations, documentation and reporting. Worked closely with internal & external stakeholders (e.g. law enforcement, parents & teachers) to solicit feedback. ► Trained in Active Listening, Conflict Resolution and Maintaining Impartiality. ► Interviewed clients to assess needs and recommended support services. ► Provided expert testimony during court… Show more Advocated on behalf of clients to ensure safety. Managed end-to-end case management including receipt, assessment, interviews, recommendations, documentation and reporting. Worked closely with internal & external stakeholders (e.g. law enforcement, parents & teachers) to solicit feedback. ► Trained in Active Listening, Conflict Resolution and Maintaining Impartiality. ► Interviewed clients to assess needs and recommended support services. ► Provided expert testimony during court hearings. Show less

Managed, trained and motivated team of 30 volunteer advocates. Managed 65+ active cases from beginning to end. Traveled daily in Palm Beach County to meet clients, assess situation/immediate needs, solicit stakeholders’ feedback, recommend action plans/solutions, draft reports and follow-up to ensure that obligations were met. Worked with attorneys, parents, volunteers and administrative staff throughout cases. ► Built relationships with community partners and clients’… Show more Managed, trained and motivated team of 30 volunteer advocates. Managed 65+ active cases from beginning to end. Traveled daily in Palm Beach County to meet clients, assess situation/immediate needs, solicit stakeholders’ feedback, recommend action plans/solutions, draft reports and follow-up to ensure that obligations were met. Worked with attorneys, parents, volunteers and administrative staff throughout cases. ► Built relationships with community partners and clients’ families/guardians. ► Ensured volunteers visited and followed up with assigned clients monthly. Show less

Established goals for 25 active cases focused on improving clients’ wellbeing. Coordinated community services with families to meet goals. Met with clients to prevent future concerns. Updated service providers on to-date progress. Investigated suspected abuse in collaboration with law enforcement. Attended court proceedings. ► Closed 100% of cases by prioritizing to meet time-sensitive requirements. ► Selected to support nearby agencies in overflow case management. ►… Show more Established goals for 25 active cases focused on improving clients’ wellbeing. Coordinated community services with families to meet goals. Met with clients to prevent future concerns. Updated service providers on to-date progress. Investigated suspected abuse in collaboration with law enforcement. Attended court proceedings. ► Closed 100% of cases by prioritizing to meet time-sensitive requirements. ► Selected to support nearby agencies in overflow case management. ► Successfully completed “on call” requirements. Show less