Leading with passion and purpose, I am honored to serve as the incoming 2024-2025 President-elect of the HFMA Southern California chapter. With a collective chapter commitment to excellence, collaboration, and humility, I look forward to inspiring our existing members while fostering engagement with new ones. Together, let us make a meaningful positive impact on the industry, one another and the respective communities we serve.

At revology, we get it, because we lived it. Good humans + smart technology converge to reach their highest potential and maximize outcomes.Our time in both the provider and RCM services space taught us that technology enablement, when done right, can have considerable impact on revenue cycle process and performance. By deploying practical insights, tomorrow’s technology and good humans, revology can break through conventional barriers and unlock the potential of your revenue cycle.revology knows that humans will continue to play a critical role throughout revenue cycle and the technology we develop needs to support them in this effort. Too often, disparate technologies and workflows inhibit efficiency and performance. Data analytics and insights + revcycle application powered by intelligent automation provide a seamless experience and solution for our clients and revenue cycle professionals.

Tegria sprung to life in 2020, uniting the best talent, experience, technology, and solutions in healthcare, and embracing a bold promise, to humanize each healthcare experience. With over 2,000 dedicated revenue cycle professionals Tegria helps hospitals, health systems, academic medical centers, and physician practices recover more revenue more quickly while elevating the underlying patient experience. RCM service offerings span patient access and financial responsibility, insurance reimbursement, patient pay early out, call center solutions, coding and management consulting to name a few. Tegria processes over 14 million accounts for more than 100 hospitals and collects over $2.3 billion annually for our clients.

MSM Health is a Providence Tegria Company. We are a full service MSO, providing services to physician practices and health systems in the areas of Revenue Cycle Management, Practice Management and Consulting Services. Our primary focus is to provide all of the critical business services physicians need to be successful in their independent practices. Our core values have always been rooted in developing mutually beneficial long term relationships while providing the highest quality operational support services available. • Responsible for strategic planning and operational business support activities of the Client Services Department. Development and implementation of organizational and departmental initiatives, including management of strategic physician partnerships within the Providence Clinically Integrated Network (CIN). • Provide leadership and direction to the organization on opportunities for client and patient relationship improvement. Coordinate amongst multidisciplinary teams to facilitate operational efficiencies and improve first pass claim approval. Identify, research and resolve potential Revenue Cycle Management (RCM) performance gaps (i.e. service recovery timelines, contracting delays, coding or documentation errors, pre / post claim system rule edits) prior to impacting patient experience or client revenue metrics. • Business Development liaison for all prospective RCM clients. Manage the onboarding experience of all new RCM clients. Coordinate with intradepartmental leaders, business intelligence and technical resources with the goal of maximum efficiency, and client and patient satisfaction.

• Operational oversight of approximately 300 employees within 17 branch locations in the greater Los Angeles region servicing 2 million members annually. • Identify and resolve productivity gaps in order to maximize branch performance areas relating to revenue, cross sell product referral targets, financial controls and service quality results. Develop and implement regional business plans, sales and service strategies in order to meet business unit goals and objectives. • Goal and resource allocation for regional branch offices. Responsible for the oversight and implementation of Sales Management practices focused on the management of sales and service activities. • Regional recruitment, training and leadership succession responsibilities include conducting individual and group training workshops and seminars to support employee development, sales and service skills enhancement and increased productivity targets.• Engagement & Retention initiatives implemented within the region dramatically reduced employee turnover rate; Annualized turnover rate was best in class amongst all 5 California Regions. • Auto Club Enterprises (ACE) Employee Engagement Task Force Member. Committee was tasked with the creation and implementation of engagement and retention efforts across all business units within the ACE organization (21 States). Strategies included identifying and improving existing gaps in the employment experience for the entire employee population (13,000 associates). Recommended and implemented programs to stabilize and improve overall employee retention short-term, while laying the framework for structural and cultural change benefiting the company long-term.

• Operational oversight of all activities within the Branch office including the delivery of Automotive, Travel, and Travel Agency sales, services, and Membership products.• Execute business plan actions to ensure achievement of branch goals including; service delivery, service quality, service recovery, sales revenue growth, productivity and cost control.• Leading Regional Recruitment and Succession Planning Committee charged with interviewing, hiring, on-boarding and continually developing employees in the leadership succession pipeline for all 17 regional branches.

Learned a lot of lessons regarding what not to do when starting a company and realized later that more went right than we gave ourselves credit for. This was a failed attempt at a visual discovery platform supporting individual artisans ability to market and sell products with embedded web links. "Failure is simply the opportunity to begin again, this time more intelligently." -Henry Ford