Managing complex projects to increase backbone capacity and improve customer connectivity around the world.

•Lead Technician at Lumen’s primary Denver gateway, responsible for high-level oversight and proactive management of advanced fiber optic networks. Recent projects include the deployment and scaling of the Ciena 6500 Next Generation platform, and Lumen’s initial deployment of EdgeCompute technology currently being used by Amazon and IBM. •Main point of contact for complex backbone networks such as Facebook, Microsoft, Google, IBM, and Amazon, requiring nuanced knowledge of design, installation, deployment, and maintenance needs•In-depth applied knowledge in DWDM and IP backbone technologies including Ciena, Infinera, Alcatel, Adva, Cisco, and Juniper; ISP/OSP dark fiber characterization, including reflection, loss, PMD, CD, and OTDR traces•Primary project manager for installations, including all contractor-related aspects of large building and fiber infrastructure buildouts and power installation, rack elevation interpretation and documentation •Oversees training and mentoring of a dozen technicians

•Lead Technician at Lumen’s primary Denver gateway, responsible for high-level oversight and proactive management of advanced fiber optic networks. Recent projects include the deployment and scaling of the Ciena 6500 Next Generation platform, and Lumen’s initial deployment of EdgeCompute technology currently being used by Amazon and IBM. •Main point of contact for complex backbone networks such as Facebook, Microsoft, Google, IBM, and Amazon, requiring nuanced knowledge of design, installation, deployment, and maintenance needs•In-depth applied knowledge in DWDM and IP backbone technologies including Ciena, Infinera, Alcatel, Adva, Cisco, and Juniper; ISP/OSP dark fiber characterization, including reflection, loss, PMD, CD, and OTDR traces•Primary project manager for installations, including all contractor-related aspects of large building and fiber infrastructure buildouts and power installation, rack elevation interpretation and documentation •Oversees training and mentoring of a dozen technicians

•Diagnosed, troubleshot, and repaired customer and network issues, requiring removal and replacement of defective modules•Performed field-based site surveys, fiber locating and splicing of metro and long haul outside plant fibers; monitored route and executed restoration in the event of a service interruption; proactively responded to network interruptions; operated and maintained tools, test sets, and electronic equipment•Responsible for procurement and management of all inventory, requiring an in-depth knowledge of fiber optic, power, and ethernet cables.•Performed preventive and scheduled maintenance and inspections on equipment and critical infrastructure including, but not limited to HVAC systems, high-voltage electrical systems, DC power plants, adhering to NEMA standards•Responsible for installation, testing, and activation of a variety of telecommunication equipment including SONET, DWDM, routers and switches

•Responsibilities included installations, provisions, tests, and maintenance of DS0 through OC192 services; troubleshooting of network equipment; removing and replacing defective modules; tracking spares; and ensuring complete repair; executing restoration in the event of a service interruption•Coordinated shipping and receiving of materials; maintained tools, test sets, and electronic equipment including but not limited to fiber optic transmission equipment, light wave multiplexing equipment, AC and DC power equipment

•Responsible for cabling, terminating, testing, and troubleshooting cross-connects of various mediums, requiring understanding of operations within massive data center•Installation of seismic substructures, proper power and grounding termination, customer cabinet enclosures and hardware racks, network servers, switches, routers, fiber distribution panels, patch panels, and transport hardware•Responsible for monitoring the data center’s critical infrastructure including HVAC and UPS equipment systems•Perform remote hand service, including but not limited to the equipment power cycles, equipment card installation, cross-connect troubleshooting and testing of T1, E1, T3, OC-3 to OC-48, STM-1 to STM-16 circuits•Layers 1, 2, and 3 trouble shooting and performing optical power measurements with optical power meters

Responsible for set-up for all events at the university, including classrooms, office configuration, special events, meetings, dormitory turn-overs, assisting other trades and moreRequired knowledge of campus layout, seating configurations, and university policiesBuilding customer service relationships with various campus constituencies in order to keep all events, classes and offices running smoothly

Today's reality is all about rapid, continuous, change. England Logistics helps manage the complexities of supply chain management through a diverse portfolio of services, a wealth of technology, and a global partner network. We shall continue to explore and innovate new capabilities to serve customer needs.As one of America's premier third-party logistics (3PL) providers, England Logistics offers the flexibility and service of a small company with the resources and stability of a very large organization. England Logistics professionals provide a complete range of services and expertise to transport materials and goods across the country and around the world.We recognize that our services and our prices must be at least as good- and often better- than those companies that offer similar services.

Customer Service Coordinator for an international electronics manufacturer. Authorizing all returns for repair and warranty replacement for domestic and international customers. Handling all price quotes, customer billing/invoicing, contract management, domestic and international shipping and receiving. In-depth understanding of functionality and test applications for over 200 products, overseeing the repair process from beginning to end, working closely with the customer service technicians and production department. Support for sales management, international sales representatives, marketing, engineering and distributors. Customer service support for company’s such as Boeing, Lockheed Martin, NASA, Army and JPL. Coordination of all trade show events including planning, shipping, set-up, design and product testing

Customer service representative in a 24x7 caller center for a large UPS manufacturer. Fielding calls 24x7, dispatching engineers for remote repair, proving details on repair to customers and engineers, parts orders and logistics handling.

Assistant to the Customer Service Manager for a large printer technology company. Service contract management, extensive knowledge of all company responsibilities, and laws. Managing a team of 12 Field Service Representatives for California’s second largest health care provider, Kaiser Permanente, as well as hundreds of other clients. Handling 50-75 phone calls daily, providing customer and client services. In-house technical support for all products. Extensive knowledge of a variety of dispatch computer programs. Strong customer service skills, multi-tasking and other clerical duties. 2003 Employee of the Year, for Outstanding Performance in Customer Service.

Responsible for configuration of hundreds of printers Assisted in installation of printers