Nicholas Begovich Email & Phone Number

High Point, NC, US

Jamestown, North Carolina, United States

Manage a team of 20+ account managers who are responsible for assisting over 150 customer service cases eachDe-escalate 3-5 people a day who were not happy with our services and transformed them to satisfied customersImplement personal growth strategies to better support the team and create future leaders for our department

Jamestown, North Carolina, United States

- Designed a clear easy to read website that is user-friendly.- Wrote over thirty 2000 word articles that explain and guide new players on Dungeons & Dragons.- Organically grew website from 0 page views a month to over 4000 page views in one month.

Greensboro--Winston-Salem--High Point Area

• Designed a market strategy for T.E.A.M. Taxes, that’s responsible for bringing in 1000 clients.
• Created over 13 ads, 27 email templates, and several social media posts to market T.E.A.M. Taxes

Nashville, Tennessee, United States

• Sell between $250,000 - $400,000 in Dell Equipment to Businesses per quarter
• Identify pain points in businesses and provide solutions to businesses with a high degree of success

Greater Atlanta Area

- Trained in Fair Housing, affordable housing, as well as property leasing- Founded a marketing system that increased interest and applications for a property by 267% in only 2 months.

Columbia, South Carolina Area

Create our marketing deals, promotions, and events for a 7 million dollar store in five points, where I problem solve ways to help increase sales with the owner of our store.

Columbia, South Carolina Area

Solved issues related to speed of service, improving time by 9 percent.Lead 10-15 employees through work shifts to ensure highest store results at a $7 million-dollar store.Handled the accounting cash flows for 6,000 dollars at our store each day.

Cleveland/Akron, Ohio Area

Sent out to help oversee the development and training for roughly 100 new employees for a new Chick-fil-a.On average have opening day customer service happiness at 94%

Colombia SC

• Organize, plan, and implement 11 events that increase the number of downloads for the app in 6 months by over 3,500 in Columbia Area.
• Promoted to selling this application to students and signing up restaurants to join Hooked, by providing clear communication on the benefits of the app, as well as how it achieved its’ rank for #1 food and drink app in.

Columbia, South Carolina Area

Served approximately 800 guests each day, while multi-tasking in a fast-paced environment.Utilized excellent customer service to encourage repeat patronage.Met goals for timeliness and service, achieving 1st place among peers on customer satisfaction surveys.

High Point North Carolina

While volunteering at the hospital, I had to deal with the families and friends of those in the hospital. Really honing in my skills with service care as I would have to make sure that the families remain calm and satisfied during these times. I additionally had to not only deal with the families but also take phone calls, wheel chair patients, and guide.