Lead Business System Analyst
CurrentUtilized Microsoft Power BI services to create dashboards and monitor all reporting needs for day-to-day business decisions. Trained end-users on how to effectively use these services. Managed and led all assigned projects and work requests through the software development life cycle (SDLC) Administered requirements gathering sessions and produced scoping/requirements documents. Produced workflow/process diagrams to illustrate system/process changes. Coordinate and collaborate with functional users and the software team to troubleshoot and resolve technical issues related to all software applications.