Nicholas Bissessar Email and Phone Number

Prompt and decisive decision-making to ensure complex projects with tight time constraints are resolved within the deadline and align to the company's Health & Safety policy. Liaising across departmental teams to collate ideas and resolve disruptions within budgetary constraints. Proactive coaching with staff to identify development areas and implement smart objectives to grow individuals’ confidents and skill set, helping in delegation and ownership of tasks. • Reducing… Show more Prompt and decisive decision-making to ensure complex projects with tight time constraints are resolved within the deadline and align to the company's Health & Safety policy. Liaising across departmental teams to collate ideas and resolve disruptions within budgetary constraints. Proactive coaching with staff to identify development areas and implement smart objectives to grow individuals’ confidents and skill set, helping in delegation and ownership of tasks. • Reducing service strikes by implementing monthly auditing targets.• Updating new connection procedures which reduced the need for redesigned Show less

Developing and implementing effective strategies to analyse overall data and prepare reports to ensure productivity targets attainment, managing multiple on-going projects from inception to completion, while aiming at delivering projects within time, scope, and budgetary constraints, organising payment arrangement by contracting with external stakeholders through strategic planning, performing various tasks comprising operations management, contract negotiation, business SLA management… Show more Developing and implementing effective strategies to analyse overall data and prepare reports to ensure productivity targets attainment, managing multiple on-going projects from inception to completion, while aiming at delivering projects within time, scope, and budgetary constraints, organising payment arrangement by contracting with external stakeholders through strategic planning, performing various tasks comprising operations management, contract negotiation, business SLA management, relationship management, and overall teams’ performance management.Key Accomplishments, I attained during this role:• Optimized overall performance by creating and executing strategic plans.• Increased 67% to 99.2% business SLA achievement within four years by providing leadership and guidance to multiple teams.• Promoted from Meter Reader Team Leader to Customer Service Field Team Leader in February 2018. Show less

Conducting surveys of un-metered properties and organised appointments with external stakeholders, whilst aiming at fitting smart meters according to standard policies and procedures, attending booked appointments for the installation of smart meters, performing various tasks comprising daily workload management, customer complaints management, stock management, and multiple teams’ performance management.Key Accomplishment, I attained during this role:• Achieved targets on daily… Show more Conducting surveys of un-metered properties and organised appointments with external stakeholders, whilst aiming at fitting smart meters according to standard policies and procedures, attending booked appointments for the installation of smart meters, performing various tasks comprising daily workload management, customer complaints management, stock management, and multiple teams’ performance management.Key Accomplishment, I attained during this role:• Achieved targets on daily basis by conducting dynamic analysis/ survey and implementing robust strategies.• Enhanced client satisfaction and retention rate by providing excellent customer service and identifying/ resolving clients issues in a timely manner Show less

Devising and deploying robust plans to provide services as a meter reader, while focusing on meeting and exceeding daily productivity targets, offering exceptional customer service to clients to ensure client satisfaction, developing and delivering training to newly hired staff to enhance overall productivity and effective, developing and maintaining relationship with external stakeholders to achieve desired results, encouraging team’s moral to accomplish targeted goals, while ensuring… Show more Devising and deploying robust plans to provide services as a meter reader, while focusing on meeting and exceeding daily productivity targets, offering exceptional customer service to clients to ensure client satisfaction, developing and delivering training to newly hired staff to enhance overall productivity and effective, developing and maintaining relationship with external stakeholders to achieve desired results, encouraging team’s moral to accomplish targeted goals, while ensuring productivity growth and future success. Key Accomplishments, I attained during this role:• Ensured collected data from meter were accurate by creating a new process around taking photos of any reads/data that did not match up with the expected estimations and auditing overall teams work regularly.• Promoted to meter reader team leader in 2014.• Optimised overall staff performance by providing leadership and preparing/ monitoring productivity reports on weekly basis. Show less