Nicholas Boni Email & Phone Number

New York, United States

Turning software for robots into documentation for humans.

Brooklyn, New York, United States

Generating pitches, messaging guides, consistent campaign voice; contributing news analysis, editorials, web and social media copy, and digital photographs to New York City-based ecological and social justice campaigns.Writing book reviews, essays, op-eds, fiction, and poems.Publications include Jacobin, Maudlin House, Bklyner, the Adirondack Daily.

Set and evangelized best content production practices in Knowledge-Centered Service (KCS) to a global team, from entry-level agents to worldwide department leadership. Regularly generated and presented data-driven reports to department leadership on the KCS Program and its business impact. KCS v6 Practices certified.

Managed an online content portfolio of over 5,000 public-facing articles for NI engineering test products. Advocated and evangelized documentation best practices across departments, products, and topics to create a consistent, reliable, and superb customer experience. Identified gaps in NI web content through data analysis, developed new content authorship.

Austin, Texas

Global point-of-contact and subject matter expert for National Instruments Embedded Networks products. Specialized in Automotive Ethernet, CAN, XCP, CCP, LIN, FlexRay, I2C, SPI, and SAE J1939.

Austin, Texas

Directly supervised and coached a team of eight Applications Engineers on technical skills, organizational concepts, business acumen, and professional development.

Wrote, edited, and published hundreds of public-facing engineering articles and guides to troubleshoot National Instruments hardware and software products. Coached a team of eight engineers on written communication skills, branded content, and product voice. Championed department-wide rollout of Knowledge-Centered Service.

Austin, Texas

Provided tailored solutions to customer applications and extensive troubleshooting of a variety of National Instruments hardware and software products. Subject matter expertise including, but not limited to: LabVIEW, machine vision, motion control, FPGAs, real-time computing, and automotive networks. Taught several customer- and internal-facing classes on.

Troy, New York

Taught Introductory Astronomy & Astrophysics, Physics I, and Physics II. Set up and broke down laboratory activities; held tutoring sessions and office hours; graded lab reports, quizzes, and exams.

Troy, New York

Conducted research into solar energy technology in collaboration with students and faculty of Stellenbosch University, the Cape Town Peninsula University of Technology, and urban farm owners in the townships of Cape Town. Worked to build, operate, and maintain sensors, and to collect and analyze data.

Loudonville, New York

Conducted interviews over the phone on behalf of the Siena Research Institute to gauge public opinion on various issues and inform public policy.

Stellenbosch, South Africa

Traveled to Stellenbosch, South Africa in summer 2015 to interview urban gardeners in the townships outside of Cape Town and gauge the utility of solar energy first-hand.