General Store Manager
After having learned the internal workings of the company, I put my expertise with team leadership to the test. By the time I began in this role, I had firmly established my expertise in retail store operations and management as well as employee training. I began to see the trend shift from large-store functionality to smaller, store-in-store specialty departments. Intuitively knowing this would mean a different set of selling behaviors, I began to restructure teams accordingly. My hiring processes focused on subject matter experts for each department in order to provide a higher level of customer service. Again, zeroing in on foundational team development strategy always results in better selling actions, higher profits, and a better customer experience.The numbers show the results of my actions: reducing payroll deficits and increasing sales comps. As I progressed in this role, I went from managing a single store to managing stores training and customer service across the state of North Carolina, including the largest super-store statewide. In addition, I oversaw store openings both domestically and internationally - a very exciting project to be part of.Though this position fostered much of my professional growth, I realized the time had come to venture out and see what other opportunities existed. Forever thankful for my time here, I look forward to my next career home and taking my capabilities to new heights.