As a Cloud Support Specialist, I leveraged advanced diagnostic tools such as Zendesk, NetApp Cloud Workspace, and Citrix to identify and troubleshoot complex issues within Azure and Google Cloud environments. I maintained precise user information through the use of Active Directory and ensured the resolution of technical issues by researching, diagnosing, and providing appropriate solutions. I collaborated with both customers and vendors during support meetings, utilizing my technical expertise… Show more As a Cloud Support Specialist, I leveraged advanced diagnostic tools such as Zendesk, NetApp Cloud Workspace, and Citrix to identify and troubleshoot complex issues within Azure and Google Cloud environments. I maintained precise user information through the use of Active Directory and ensured the resolution of technical issues by researching, diagnosing, and providing appropriate solutions. I collaborated with both customers and vendors during support meetings, utilizing my technical expertise to understand customer needs and propose solutions. My responsibilities also included updating internal support databases, creating and publishing support knowledge base articles, and sharing feature requests with the team. Additionally, I delivered exceptional customer service by guiding customers through the installation of applications and peripherals while managing and prioritizing multiple open issues at once. Show less

In this role,I specialized in web development and IT infrastructure with a focus on security and performance. My expertise includes designing and maintaining websites utilizing AWS EC2, RDS, S3, and CloudFront, as well as server administration with various Linux-based systems such as CentOS, OpenSUSE, Arch, Ubuntu, and Kali Linux. I have extensive experience in integrating Salesforce with e-commerce platforms and various cloud-based inventory control programs, such as Fishbowl, ShipStation, and… Show more In this role,I specialized in web development and IT infrastructure with a focus on security and performance. My expertise includes designing and maintaining websites utilizing AWS EC2, RDS, S3, and CloudFront, as well as server administration with various Linux-based systems such as CentOS, OpenSUSE, Arch, Ubuntu, and Kali Linux. I have extensive experience in integrating Salesforce with e-commerce platforms and various cloud-based inventory control programs, such as Fishbowl, ShipStation, and SkuVault. Furthermore, I have managed networks across multiple locations, utilizing various VPN technologies and provided remote support using SSH and remote desktop. Show less