Nicholas Bratton Email and Phone Number

Act as IDP SME (Okta), troubleshooting complex issues, leveraging automation where possible.Access Control Architecture Specialist with a proven track record in designing and implementing role-based access to systems to enhance security and compliance. Spearheaded an initiative to streamline the application environment, resulting in significant cost reductions through the elimination of redundant software.Developed and implemented efficient protocols for vendor selection and software acquisition, optimizing the procurement process.Demonstrated ability to collaborate with key stakeholders across departments, driving critical projects and strategic initiatives to successful completion. Skilled in cross-functional leadership and adept at aligning technological solutions with organizational objectives.

Perform application integration operations and automate application infrastructure. Provide leadership and guidance to junior IT members and support administrators regarding infrastructure changes and design, as well as communicate with the service provider as required. Utilize API keys and interface with merchant control to facilitate application integration. Entrusted to manage complex projects such as app-integration requests per 2wk sprint.Leverage strong decision-making skills to assist management in making infrastructure decisions and maintain a strong flow of communication with the director and manager; develop access controls.Equipped with strong knowledge of project management principles, IT management practices, and DevOps.Institute changes into the environment that go through a version control system (Github) as per directives using infrastructure as code (IaC). Play an instrumental role in boosting the efficiency of systems by automating the user management lifecycle by deploying SCIM; integrate key changes/modifications into the existing infrastructure.Elevate operational efficiency by developing attribute-based access controls (ABAC)/role-based access controls (RBAC).Participate in determining the best service fit by addressing vendor calls prior to procurement and integration within the existing IT infrastructure.

Held accountable for administering system access for all internal and external systems. Contributed extensively to the migration of IDPs using Terraform. Demonstrated strong leadership skills and supported the training of new IT support administrators; led the onboarding sessions for new staff, as well as worked with cross-functional departments to successfully execute assigned projects.Monitored the efficiency of existing processes to determine any areas of improvement and assisted in integrating operational modifications accordingly, as well as aided in developing various documents. Facilitated the transition of office space and setting up of the new office without compromising operational efficiency. Set up the network infrastructure (Wifi, APs, and Ethernet Ports mapping) within the server room switches and Office at large.Administered all facets of the Certificate of Authority (CA) certificate update project from planning, documenting, and provisioning to the final distribution of digital certificates.Optimized the infrastructure security by directing the System Access Audit for existing systems and services while deploying the least-privileged access model.

Held end-to-end accountability for administering desktop user support pertaining to the Azure domain from SSO, access control, and user management to device control policy management, and controls/standards setting. Managed and deployed password-less sign-in for Azure AD, Intune, Business, and Microsoft Authenticator via Windows Hello. Served as the main point of contact for all IT requests generated internally, oversaw end-user support, and managed project implementation.Played an active role in maintaining an optimal level of user satisfaction by promptly resolving their issues in close collaboration with DevOps and InfoSec departments.Oversaw user accounts and permissions operations within the production environment and led user onboarding sessions; provided valuable input during policy development processes and assisted in documentation creation.Increased environment security and gathered telemetry data by integrating Window Defender into the Mac fleet via Jamf.Facilitated full administration of company-owned macOS devices by piloting the implementation of Jamf Pro architecture; acted as a key resource and co-led the Cloud-based Azure AD migration initiative from on-premise Active Directory.Steered the testing of the company-branded mobile app by rolling out the mobile device management effort with Google MDM; successfully complied with strict project requirements and deadlines.Project managed a key initiative pertaining to the company-wide transition to multi-factor authentication.

Delivered extensive Tier 1 technical assistance to all U.S.G.S. staff and ensured timely resolution of the emerging issue for 8K+ staff. Addressed needs of mission-critical application users, tracked IT-related problems using Remedy, and set up numerous application software on user machines. Undertook responsibility for the resolution of VPN connectivity issues.

Provided support to 350+ end users including surrounding states users, remote, and satellite offices. Served as a key member of the Google Video Conference SME Team. Managed and maintained 40+ video conference rooms and coordinated A/V system, Workstation, and Laptop maintenance/repair functions. Entrusted to administer and maintain key resources valued at $100K+ inclusive of IT assets and accessories. Delivered project-based and end-user support to Google COEs; imaged Linux OS over PXE, Windows systems, and Mac OS.

Addressed and resolved a wide variety of customer-specific concerns and queries leading to being selected as a key member of the first Verizon Tech Coach chat team based on phone performance. Leveraged the chat environments to support customers including Verizon tech coach representatives in resolving escalated technical issues within the mobile phone.

Delivered outstanding performance and received a recommendation for the Verizon tech coach chat team position. Identified and resolved a wide variety of technical issues reported by the end-users pertaining to mobile phone functions and consistently outperformed all assigned performance targets. Provided hands-on training and floor support to the newly onboarded staff.