• Strategic proposal construction and analysis• Program management of strategic projects for customers• Consistently achieve high levels of customer satisfaction through excellentresponsiveness throughout the sales and delivery process• Organizational support of the sales team executives• Maintain strong working relationships with vendors that are represented bySycomp• Maintain strong customer relationships that drive pipeline and revenue/profitglobally• Other duties and functions that are needed or requested on an on-going basis

Duties and Responsibilities:Provides the first call response focused on providing pricing and quoting the customer identified solution.Engages with the customer to understand the scope of the solution request.Utilizes entry-level knowledge and tool sets to configure, price, quote and process requests for specific hardware, software, services for identified configuration design solutions.Creates and delivers initial solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc.Provides assigned-territory customers with information to assist in making additional decisions regarding hardware, software, services and/or services renewal and warranty.Adheres to customer program requirements utilizing customer contract information to ensure enforcement of terms, freight, inventory, pricing, etc.Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons.Uses internal resources to resolve or escalate all pertinent pre-sales issues, e.g., credit, engineering, etc.Refers requests for product education and product alternatives outside of their area of knowledge to others.Follows up on all opportunities and monitors the pipeline activity to close within the identified forecast period.Contributes information to forecast consolidations.Participates in planning and reviews for customers in the assigned territory.Implements actions identified by management to resolve identified budgets gaps.Maintains integrity of customer information in Tech Data systems, as appropriate.

- Exercised indirect supervision over juvenile/offenders.- In accordance with the parameters of the program, supervised the safe transports of juveniles between detention facilities, courts, or other designations. - Monitored adults and juveniles in the community. - Worked with courts, probation, and other law enforcement agencies regarding the transportation of juvenile offenders. - Provided standby security services at the Hub, Court, medical, or other facilities. - Performed administrative and record keeping duties in support of program; document juvenile/offender behavior and activities; maintain juvenile/offender records; process various billing and/or program statistical data and related agency documents. - Maintained current, accurate, and chronological case notes, incident reports, and other required documentation. - Attended Court appearances. - Attended staff, departmental, or collateral agency meetings as assigned; attend training. - Subject Matter Expert of departmental Database- Auditor for Internal and External Department Database and Entry- Pressure Point Control Tactics Instructor- First-Aid/CPR/AED Adult/Infant Instructor- AED Maintenance Coordinator- Vehicle Maintenance Coordinator- Created Reports and Informational Graphs and Charts for External Viewing- Designed and created training programs