Nicholas Burrell Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, United States

Created and tracked customer purchase orders using Microsoft Dynamics AX to meet customer requestsWorked directly with vendors to provide up-to-date tracking information to the customerVerified customer orders contained accurate serial numbers, tax, and billing information for invoicingResearched and provisioned new product SKUs within RPC to establish accurate inventory trackingCollaborated with other departments to address and resolve any customer issues in a timely manner.

Pittsburgh, Pennsylvania, United States

Resolved common and complex issues by determining the need of the customer and immediately offering favorable solutionsKept records in Salesforce of customer interactions, recording details of inquiries, complaints, comments, as well as actions takenResponsible for billing inquiries, initiating transfers, canceling service, and creating new accountsDemonstrated multitask skill by assisting on average forty customer calls and emails per day

Latrobe, Pennsylvania

• Managed order-to-invoice process for customer orders utilizing SAP• Reviewed and cleared EDI orders from EDI workflow with blocked and incomplete status• Interfaced extensively with outside sales team to analyze and resolve outstanding orders• Ensured that relevant profile information was up to date for delivery of expected services• Communicated across order fulfillment process to ensure customer satisfaction

Greensburg, Pa

• Developed a strong foundation by working closely with employees and customers to get hands on product knowledge• Addressed and resolved customer product complaints empathetically and professionally• Effectively managed a high volume of customer emails, phone calls, and faxes• Processed and expedited orders by following up with vendors and manufacturers to provide shipping information• Quoted prices and other bid specifications in a timely manner to ensure customer satisfaction

Greater Pittsburgh Area

• Communicated coverage options and assisted customers in completing the rental process • Consistently achieved and maintained individual and branch sales goals• Cleaned and serviced facilities/vehicles to create a positive customer experience• Built and maintained effective relationships with peers and team leaders

Greensburg, Pa

• Upsold products to meet sales targets, while creating strong customer relationships• Provided friendly customer service using product knowledge to enhance customer shopping experience• Recommended appropriate items and directed customers to their desired selections• Professionally responded to customer inquiries and complaints

Latrobe, Pa

Developed a new company handbook with a HR consultant covering policies in diversity, safety, and employment sections.Formed the foundation for company job descriptions.Performed data entry into OrangeHRM software.

Bachelor Of Science In Management, Major: Management; Minor: Operational Excellence, Gpa: 3.86

Business Administration And Management, General, 3.9