Always working to be the voice of the customer so we build new products for their world, not ours. Finding new and better ways to tell our story to the world so we can help people deliver great learning. - Leading new product development research & design for the future of training- GTM lead for all product launches for growth and retention. SME on many of the features we launch- Maintaining competitive insight, user & buyer personas (SME through to Enterprise)- Redeveloped positioning, messaging and associated content & process for marketing, sales & success- Working alongside product (in NZ) to create features and products- Owning integrations & partnerships to ensure we deliver a connected training platform

I took on the ownership of our Zapier integration leading our marketing, product development, and support documentation. Through this, I've established a new scalable revenue stream in professional services and further made Arlo a central tool to our customers that facilitates growth through customizable connectivity with best-in-class platforms. Supported Sales and Success teams in managing sales & renewal processes, resolving customer issues with the product and processes. I developed a skill in knowing where to lean on Product to improve features to aid here and manage a customer/op where we couldn't, providing alternative solutions to their objections.

Working with customers on day-to-day support and training operations to ensure they got the best value from the platform whilst managing technical and process issues. From training new users to supporting the sales team with product expertise and coordinating with developers to resolve technical issues I became a product expert (core and integrations). With that experience, I began to understand how to relate our support to each customer's business requirements so they could gain the most from their platform.

- Development & Implementation of my new manufacturing and stock management platforms reduced missed delivery targets by over 50% and provided basic production forecasting.- Established technical support and servicing department introducing a new revenue stream & implementing processes for delivering on & off-site support to ensure product reliability. - Improved performance marketing CTR by 20.5% whilst reducing costs by 73%.- Redeveloped website and content marketing strategy resulting in 17% more leads compared to the previous year.- My time spent training staff and clients has helped to reduce our labour costs as I expand skill sets of others. Doing so has I’ve learnt a lot back from colleagues and refined my skills in teaching considerably.- Standardised quality and success criteria procedures, reduced installation faults and costs associated with fixing them

I managed a diverse portfolio of clients, developing new and existing websites. Improved the reach to current and new audiences, helped launch new products and managed marketing which resulted in exceeding client sales targets by 210%. Created training programs and support resources that empowered clients to create their own content and free up more of my time to focus on backend technical tasks. My skills in web development and analytics allowed clients to identify well performing audiences and tailor content to better market to them.

Having begun working with FOH at 16 on work experience I moved through technical roles to production assistant. Leading teams for high profile corporate and government events my coordination and organisation resulted in completing projects ahead of schedule and resolving technical issues quickly with minimal disruption. The combination of my technical knowledge and character made me well suited to being a client liaison where I learnt to effectively communicate technical information in clear and concise terms they would understand.

Was awarded outsourced marketing work from Sony to develop data into presentable information. As the scope project increased I recommended expanding the team, I was granted permission to bring in and lead a team of four. Commended for my rapid mobilization of the expanded team, which lead to targets being achieved well ahead of time and above required standards

Brought in as a temporary technician to support the fulltime crew, my adaptability and skills led management to make me responsible for onsite troubleshooting and client liaison. I led teams to resolve technical issues on critical infrastructure, often requiring confident decision making in a time sensitive environment.

Sales Executive in used cars, day to day responsibilities included management of stock and forecourt, general admin duties in relation to incoming, onsite and outgoing vehicles. Responsible for the process from meeting a customer to handing over a new vehicle. Received training in salesmanship and customer relations

Along with a colleague we created a supply company for technical consumables to the events industry. Leading finance and operations, out of the market research we performed I developed and launched our initial product range. This experience is where I found that operating a business involved an array of knowledge and skills that I wasn’t yet confident with, it was a significant challenge to maintain the business but an invaluable time and largely responsible for my decision to go study business at university.