Data analysis, technical support, and classroom management for the annual College Board Advanced Placement Summer Institute certification training for high school teachers.• Provided initial documentation for how to connect for teachers and consultants, updating annually for any changes.• Manage and track data for the institute, initiating contact with between 900 and 1400 teachers annually, sending reminders to confirm registrations and fully complete enrollment - manually contacting last minute holdouts; tracking confirmations rates (between 90 and 98.8% annually) and information updates; and assisting with tracking attendance.

Took time to recuperate following brain surgery/medical board/retirement from USAF, began BS SwE at UTA summer 2018.Wrote documentation for EverQuest 2 community: EQ2 documentation - https://drive.google.com/drive/folders/1XONdfwjKKRAV0hxYtbWu9StXcGgJqdQr?usp=sharing; used by majority of player base.Took up woodworking/carpentry as a hobby; Built furniture for friends/family and personal use.

Medical Board - Kept up with profession but worked random duties for base while managing health necessities. Brain surgery in Januray 2016, medical retirement in 2016.

(E5) [Systems Administrator/InfoSec/Cyber Security] (TS/SCI)Technical Scope: Systems Administration; Vulnerability Management and Remediation; NCC Team LeadAssisted in leading 23-member Network Operations (NetOps) work center, ensuring integrity of network and assets worth over $24M. Directed unclassified and classified network daily operations, maintenance, security and application updates supporting 7.4k personnel. Orchestrated daily NetOps brief providing 24/7/365 cyber status and detail stats of 132 servers/20k networked devices. Provided computer and network support to 7th Air Force, 51st Fighter Wing, 41 associate units and 5 geographically separated units.• Section Operations controller; led 14 personnel, resolved 1.2K user issues -- sustained under 48-hour closure average, flawless command, control, communications, computers and intelligence operations.o Directed network communication center operations, guided 14 Airmen on Vulnerability Scans of 7.4K systems; closed 107 technical orders safeguarding $84M network.▪ Targeted top system vulnerabilities/directed updates to match; lowered wing vulnerability average from14.8 to 2.4 average.• Led network restoral, coordinating with 561 NOS, guiding 13 techs to restore 132 servers restoring service to 7.4K users.• Coordinated weekly network backups; mirrored 280TB of data protecting historical files, guaranteeing 3 months restoral.• Authored three SOPs, trained 19 airmen on remediation server installation/client use resulting in 100% knowledge rate.• Single-handedly recovered power to base radio repeaters by discovering problem areas enabling swift recovery and preventing future regression.• Handpicked investigation lead; safeguarded integrity of 7AF/CC's CENTRIX & SIPR systems.• Led Osan AB remediation; established SIPR/NIPR server patching implementation solutions; pushed >300k updates.• Led network restorals; Coordinated with 561 NOS, guided 6 technicians restoring 132 servers for 7.4k users.

(E4, E5) (TS/SCI)Technical Scope: Swing Shift team lead; Systems Administration/Vulnerability ManagementLed Network Operations Center 4/5-member swing shift team, managing hand off between day shift and swing shift in the morning and evening via in-person and emailed communications. Provided computer and network support to 7th Air Force, 51st Fighter Wing, 41 associate units and 5 geographically separated units. Maintained $24M data storage system with 37 TB of data, ensuring reliable and redundant storag availability. Performed system hardware and software operations, backups, installation and configuration of servers and operating systems. Archived, verified, and restored file server configurations ensuring data integrity and availability for over 7.7K users. Maintained 48 servers for Wing and 41 tenant units, meeting >9k network requirements with 99.9% operational uptime.• Assisted in development of Java removal/patching tool, trained team; cut Cat 1 vulns from 36K to 15K in 1 week.• Rebuilt base patch repository, organized >2k files composing >23GB of data; sped up patching saving >50 hours per year.• Migrated classified SAN; 297 systems reimaged - 6.1TB data, 8 servers transferred.• Completed Microsoft Level 3 training; Tracked 100k software products - provided first site licensing software agreement in 2 years.• Fortified 51 FW network defense; Created IP zone scans, eliminated blind spots.o Installed base IDS; established network access request thresholds; installed real-time monitors.o Initiated Net Protection Operating Instructions rewrite; quality checked 17 technical references andstreamlined 11 processes cutting qualification times 35%.o Revamped base vulnerability reporting tools, automated system identification process cutting compilation process ~25% saving ~240-man hours/year.o Managed Cyber Operations; led 8 airmen in applying 59 technical orders, 21K security patches across 7.7K systems in hardening an $84M network.

(E2, E3, E4) [Systems Administrator/InfoSec/Cyber Security] (TS/SCI)Technical Scope: Classified Networks Systems Administrator/Vulnerability Management - Oversaw Vulnerability Assessment and Remediation for Eglin AFB. Administered & Configured Eglin's $11M classified network infrastructure providing support to 1.7K users. Managed over 50 networked email and file servers to ensure full time availability of resources. Coordinated corrective actions with Client Support Administrators to resolve network access and performance faults. Ensured full compliance with governing computer, communications, and information assurance/security directives.• Conducted weekly network scans, quarantining and remediating vulnerable systems to avert malicious exploitation.• Revamped classified network backup procedures; delivered faster/easier system restore, preserving >1TB classified data.o Conducted 30+ SIPRNet backups of mission-critical classified data with zero data loss.• Analyzed and modernized classified IP management database, abridged data recovery speed by 66%.o Restored 63 classified network IPs in catalog; streamlined process to verify compliance with standardseliminating network/system downtime issue.• Authored network scan standard operating procedures(SOPs), fortifying network security and integrity and ensuring proper training.o Authored 20 Vulnerability Assessment SOPs to outline processes and validate clarity and maximize work center efficiency.

(E1) [Systems Administrator/InfoSec/Cyber Security] (TS/SCI)Technical Scope: Unclassified Systems Administrator/Vulnerability Management - Administered configuration of Eglin AFB $58M IT network, providing 'command, control, communications, computers' support to 14.7K users. Responsible for tracking and reporting network security anomalies for 6 MAJCOMs, 5 Wings, and 43 associated units. Coordinated corrective actions with Client Support Administrators to resolve network access and performance faults. Administered Vulnerability Assessments; schedules/performs/analyzes scans for >22K network devices via eEye Retina; Coordinated remediation patches via WSUS/SCCM.• Controlled 5 threat management servers; installed vital security updates to ensure compliance with DOD guidance, STIGs, and audits.• Streamlined vulnerability scanning procedures, reducing scan groups by over 50% and saving 24 hours per week of analyzing time.o Mitigated > 178K vulnerabilities ensuring zero breaches.o Identified faulty DOD vulnerability filter, rebuilt file system containing 55 unique sections, cutting 10 hours per week of analyzing time.• Assisted with Windows 7 rollout, remotely upgrading 6k systems; 50% completion 45 days early - #1 in AFMC.