Nicholas Witte Email & Phone Number

Catonsville, Md, Us

Baltimore, Maryland Area

Glen Burnie, Maryland, United States

• Daily tasks include:o Proper weighing and packaging of canned beer, both 12 oz. and 16 oz. canso Inspection and correction of beer labelso Light maintenance of canning production lineo Operation of keg washer and other various brew house mechanisms• Assist with fulfilling outgoing orders in a timely and efficient manner• Regular use of de-palletizer and pallet jacks• General organization of refrigeration area, large brew house pallets and smaller beer packaging equipment

Glen Burnie, Maryland

Developing, enhancing and administering specialized unit training for a variety of departments within a union shop (Customer Service Clerks, Provider File, Enrollment, etc.); extensive use with and training in the use of the software QNXT, specifically in the areas of Member Information, Provider Information, and Claims Data; acting as Supervisor to trainees during class, which includes handling escalated calls and requests, troubleshooting issues beyond the abilities of a trainee, and managing the trainees time/work balance effectively; accurate reporting for time management, attendance and Quality Assurance for trainees on a daily/weekly basis; updating an internal knowledge base via Sharepoint

Glenwood, Md

Responsibilities include: Continued support as Team Lead/Trainer; creation of reports regarding SLAs and Operations productivity; overseeing the day-to-day responsibilities of call center coverage with state-side and overseas resources; effectively managing remote team members and addressing their needs as Wellness Navigator Support; reviewing and improving on the effectiveness of the Operations team and its’ processes with C-Level executives; creation and execution of client-specific training for specialized call centers; managing internal and external expectations of the Wellness Navigation team as it pertains to Healthcare Interactive as a whole

Glenwood, Md

Responsibilities include: Customer service and public relations; supporting a cloud-based wellness information storage database; managing customer-faced incentive programs from start to completion; development of training material based on proprietary needs and specific client-based requests; developing and sustaining processes regarding customer service, workflow processes, and ticket entry; maintaining a KBA environment via SharePoint; development of a proprietary training environment via Moodle; managing new hire incentive project pushes and creating welcome packet mailings

Beltsville, Md

Responsibilities include: Customer service; providing Tier II support for any and all issues that the Service Desk Analysts are unable to resolve initially; extensive use of Active Directory and Exchange tasks, including but not limited to: creating and managing mailboxes, distribution lists and security groups as well as restoring and modifying mailbox settings; updating and maintaining memberships and permissions to network shares and mailboxes across multiple bureaus; expertise in troubleshooting Microsoft applications commonly used by the Department; continued training and mentoring of Service Desk Analysts on updated policies and troubleshooting methods

Beltsville, Md

Responsibilities include: Customer service and public relations; providing front line troubleshooting of any and all issues received by phone or email; direct customer assistance with computer issues, including but not limited to: Outlook email outages, Microsoft application problems, restoring network drive paths and recreating profiles on the Exchange servers, maintaining responsibility of any trouble tickets created and ensuring a proper resolution is reached, logging any issues irresolvable by Tier I support and reporting them to the team leaders and assisting any team members who require assistance beyond their capabilities

Some College, Education

General Studies

General Studies

Activities and Societies: Dean's ListGeneral Studies

General Studies

General Studies

High School, College Prep, 3.5

Activities and Societies: National Honors Society, Boy Scouts of America, WrestlingAveraged between 3.0 and 3.75, member of the wrestling.