Nicholas Cacia, Pmp Email & Phone Number

Philadelphia, PA, US

Leading Omni-Channel Fulfillment programs such as Pickup In-Store & On-Demand Delivery in multiple sales channels including retail, direct sales, and call center support at Comcast.

Seattle, WA, US

• Lead the product lifecycle for new technologies at delivery warehouses across the US, Canada, Mexico, Europe, and Japan.
• Implement all end-user programs, with ownership of activities such as stakeholder engagement, pilot criteria selection, mitigation and continency planning, communications, training, SOP creation, training delivery.
• Serve as a liaison between delivery stations and technology teams, including software developers, product managers, data scientists, analysts, employer relations, change management, leadership, and HR.
• Interview, train, and develop program managers, standardizing the program management learning plan, and integrating field mechanisms, metrics, and communications into program manager space.
• Craft clear and concise operational readiness documents, distribute communications and FAQs, and facilitate partner team approvals across highly matrixed organizations.
• Leverage database and on-site insights to construct data-driven narratives for strategic planning meetings, that will guide organization roadmap providing feedback and use cases to reduce churn, cost, timelines, and.

Seattle, WA, US

• Led a team of 6 salaried managers, 12 front-line managers, and 300+ employees in a 400K sq. ft. site, launching a new warehouse build and implementing team development and onboarding initiatives.
• Optimized operations, achieving a 65% reduction in site labor costs within 6 months by enhancing hourly throughput, fostering employee engagement and talent development, and executing process improvements.

Philadelphia, Pennsylvania, US

• Liaised between field and HQ teams, spearheaded network rollouts and front-line change initiatives, innovated new KPIs, and created and implemented new client contract renewal standards and best practices.
• Standardized operating processes for field groups including call center associates, business development managers, and warehouse managers.
• Led the successful integration of Salesforce for field teams, providing content, training, and launching new contract negotiation processes while modernizing operational processes.

Minneapolis, MN, US

• Transformed an underperforming, high-risk store on the verge of closure, facing double-digit sales declines, health concerns, and union activity, into a top-performing location.
• Achieved first place in the group for customer credit applications (a significant profit driver) and decreased inventory shrink from 4% to 2.95% of sales, resulting in ~$200K in savings for the company.
• Elevated annual profit contribution by 2-5%, raised customer satisfaction scores from 60% to a district-leading 85%, and improved average dollars per sale by 7%, 5%, and 6% in 2016, 2017, and 2018, respectively.
• Attained 1st place in the district for safety (fewest workers' compensation claims) and safety audit scores while exceeding charitable fundraising targets by 30%+ from 2017 through 2019.
• Led a 12-month pilot project, rewriting the operational playbook and enhancing every aspect of store operation, including processes, equipment, fixtures, and online tools.
• Recruited and trained a new team, including 2 managers and 96 team members, in all facets of omnichannel fulfillment, encompassing ship-from-store, drive-up, and in-store pickup operations.

Minneapolis, MN, US

• Led all salesfloor and backroom operations including floor resets, fixturing and signing, price changes, merchandising, visual appearance, backroom organization, freight flow, and critical operational KPIs for the store.
• Recruited, interviewed, hired and trained all new talent, and guided them through development process resulting 12+ promotions on team.
• Oversaw all aspects of operations at a 125K sq. ft. offsite warehouse, including product flow, receiving, logistics, pricing, markdowns, merchandising, resets, visual presentation, and customer service.
• Led project management for grocery remodels in 5 stores and 6 retrofits for home innovations, ensuring seamless execution and timely completion within budgetary constraints.
• Managed daily interactions with contractors during store builds and remodels, focusing on seamless execution with procurement and construction partners to ensure successful project completion.