Nicholas Cantu Email and Phone Number

Maintains reporting for all areas including season tickets, group tickets, customer service, CRM, and ticketing systemsResponsible for execution and fulfilment of all ticket membership benefitsResponsible for issuing membership, mini-plan, and group ticketsFollows up with current clients for referrals and season membership leadsCreates weekly individual sales reports to distribute to upper managementGame and event responsibilities / duties, which include handling customer service issuesUpdates and maintains seating grids and manifestResponsible for composing general correspondence with Members and prospective clients (i.e. Member Alerts, Email Solicitation Campaigns, etc.)Participate in events, promotions, client entertainment and other activities as requiredAttends local networking events, functions, festivals, etc.Assists with building regular and post season maps via AXS

Generated revenue using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking.Conducted a high volume of new business calls every day set forth by management team; proactively prospect and network to generate new business relationships.Provided prompt, thorough, and courteous responses to all inbound and outbound customer communication – phone calls, emails, mail, etc.; Managed accounts to exceed established sales goals.Attended all home games to ensure great customer service to all clients and fans; assist Account Executives with Season Ticket holders by answering questions etc.

• Helped organize and categorize Excel spreadsheets consisting around 9,000 clients with personal information.• Maximized productivity by analyzing protocols and identifying areas that needed improvement.• Contributed to various marketing strategies for company growth for both in the US and in Mexico. • Reorganization of client demographics, it allowed for a 21% increase in targeted policy coverage resulting in increased premium revenue

● Provided safety coordination specifically through site safety rules throughout various job sites around the city of Bakersfield and Kern County. ● Assisted in the estimation of job costs for upcoming projects for both local and out-of-county job sites.● Gained an understanding of bidding contracts and reviewing construction plans.