Prioritize and provide complete application and technical support consultation for our mobile products & SaaS support. Supporting our customers, Field & Depot Service Technicians, System Integrators, Account Managers, and Product Line team members. Assist engineering in determining the root cause and suggest corrective actions for escalated problems. Partner with DevOps, Product Line Managers, Marketing, Sales, and others to meet and deliver successful and profitable support for the associated… Show more Prioritize and provide complete application and technical support consultation for our mobile products & SaaS support. Supporting our customers, Field & Depot Service Technicians, System Integrators, Account Managers, and Product Line team members. Assist engineering in determining the root cause and suggest corrective actions for escalated problems. Partner with DevOps, Product Line Managers, Marketing, Sales, and others to meet and deliver successful and profitable support for the associated printer families, IoT devices, SaaS Multi-Tenant and base applications software solutions. Coordinate training, and prepare/update service manuals and technical bulletins for our service technicians on new or updated products, parts, and repair procedures. Specializing in SaaS, Portable & Handheld printing solutions, WinOS, AndroidOS, and software & driver support. Show less

Implement hardware & software solutions for pilot programs; develop innovative solutions through outside the box thinking; analyze and support hardware, software, and network solutions. Monitor, identify, and report trends that could be potential software & hardware issues. Assist our Tier 1 Support Desk Technicians, Product Support Managers, Engineering, and System Integration by providing technical expertise to resolve any issues that they, or our customers might experience with Hardware… Show more Implement hardware & software solutions for pilot programs; develop innovative solutions through outside the box thinking; analyze and support hardware, software, and network solutions. Monitor, identify, and report trends that could be potential software & hardware issues. Assist our Tier 1 Support Desk Technicians, Product Support Managers, Engineering, and System Integration by providing technical expertise to resolve any issues that they, or our customers might experience with Hardware, RFID intelligent labels and Cloud-based SaaS operations. Show less

As a support desk technician I supported all active model Monarch/Paxar/Novexx printers & applicators, MPCL formats, PCMate, FreshMarx Software, FreshMarx Temp Track sensors, & website support. My duties included identifying, researching and reporting bugs, watching for trends in potentially faulty hardware/software, reducing warranty repairs through over the phone resolution, as well as offering design suggestions & enhancements, and any other tasks that were beneficial to our product support… Show more As a support desk technician I supported all active model Monarch/Paxar/Novexx printers & applicators, MPCL formats, PCMate, FreshMarx Software, FreshMarx Temp Track sensors, & website support. My duties included identifying, researching and reporting bugs, watching for trends in potentially faulty hardware/software, reducing warranty repairs through over the phone resolution, as well as offering design suggestions & enhancements, and any other tasks that were beneficial to our product support managers and my team. Show less

I was brought in as a temporary employee on an 8 week assignment doing clerical work for Avery Dennison Credit & Collections. With a short 2 hour notice I was able to hit the ground running and fully perform my duties in a timely fashion with a single week of training. My duties included processing invoices, proof of purchase/delivery, processing of collections, address updates, and other various clerical duties as needed by our billing specialists.

Under minimal supervision I created concept-to-execution Fire Suppression systems. I used Autocad to design and create 2d and isometric blue prints of hydraulic and pneumatic fire suppression systems to be reviewed and signed off by our company’s sr. engineer, and then worked with local municipalities for permit approval and supplies for job fabrication, followed by system installation.

Inbound call center customer service. My primary duties included helping customers understand their insurance policies, making policy changes, and resolving customer conflicts while increasing customer value by showing them ways to make use of their policy or save money through discounts or features that they might unaware are available.

Providing customer assistance with phone and faxed orders for paper supplies, resolving issues that might occur, and assisting my supervisor with special projects.

My duties included updating accounts, processing orders, and returns, data entry, clerical work, conflict resolution, and increasing customer value by exceeding their expectations through excellence in service.