Nick Cavallo Email & Phone Number

Alpharetta, Georgia, United States

Staff - 525 Associates Auto - Service 435 Honda & Acura Dealers1.1M Consumers$20.4B PortfolioPowersports-995 Dealers200k Consumers$1.1B Portfolio

Charlotte, Nc

San Ramon, California, United States

My role as regional manager involves overseeing a large retail and lease portfolio, wholesale flooring accounts, a large operating budget and a regional office covering 6 states and 149 Honda and Acura dealerships. Supervise 6 direct reports who manage sales, credit, wholesale, customer service, collections, compliance, training, and audit and quality departments, with a staff of 98 associates. Raised overall dealer satisfaction scores on NADA Dealer Attitude Survey. Grew regional overall portfolio in customer size, while overall company remained stagnate. Maintained Customer Satisfaction Level based on survey.

Irving, Texas, United States

Established and managed a large budget and staffing of 92 associates. Business owner and director of all leasing projects company-wide. Monitored daily performance of average call volume of 55,000 customer service calls. Provided Best-in-Class customer satisfaction for all customers 180 days to lease maturity. Conducted customer phone based survey; raised VOC (Voice of Customer) Score from 87% to 90% (90% represents all customers that scored 9 or 10). Created a dealer service line to separate call volume to provide a higher level of service. Team held a 96% call completion rate and 90-second hold time. Implemented national lease pull ahead programs to drive sales & loyalty. Customer loyalty increased 4 to 6%. Implemented Lease Benefit Revision Project, which saw the implementation of the turn in fee and loyalty wear and tear waiver.

Irving, Texas, United States

Established and managed a large budget and staffing of 40 associates. Business owner and director of all bankruptcy projects company wide. Responsible for compliance of US bankruptcy laws for thousands of consumer finance contracts. Created internal audit scorecard for department compliance. This scorecard was adopted later by Honda North America as an audit standard for the company.

Elgin, Illinois

As a business development manager, I ran a team of 10 direct reports in Kentucky, Iowa, Illinois, Indiana, Michigan, Minnesota, Ohio & Wisconsin. Developed business for 235 Honda & Acura dealers nationwide. Director of all sales functions within the assigned region, which included; dealer relations, dealer satisfaction, retail/lease penetration, wholesale/loan acquisitions, VSC/GAP penetration, pricing, profitability and associate satisfaction & development. Achieved Business Development Manager of the Year (2011), based on highest achievement over goal. Added new wholesale accounts and increased consumer finance penetration percentage. Region received high overall satisfaction and Helpfulness of Field contact on the NADA Dealer Attitude Survey, which ranked #1 in the company.

Cypress, Ca

As a business development manager, I managed 7 direct reports in Arizona, California, Nevada & Utah. Developed business for 135 Honda & Acura dealers. Director of all sales functions within the assigned region, which included: dealer relations, dealer satisfaction, retail/lease penetration, wholesale/loan acquisitions, VSC/GAP penetration, pricing, profitability and associate satisfaction and development. Achieved Business Development Manager of the Year (2009). Highlights included highest retail penetration during ‘Cash for Clunker’ program and NADA Dealer Attitude Survey, with 9.4 Overall and 9.6 Helpfulness of Field Contact. Increased lease penetration and added new wholesale accounts.

Holyoke, Massachusetts

Managed staff of 19 associates. Reviewed thousands of credit applications and funded thousands of retail/lease contracts funded. Director of credit quality, compliance and wholesale operations. Created credit criteria for National 90-Day till First Payment program. Helped SOX compliance team establish matrix and guidelines for internal and external audits.

Holyoke, Massachusetts

As a hands-on customer service manager, I ran a team of 30 associates, averaging thousands of incoming calls per month. Director of customer satisfaction and compliance. Subject matter expert for newly implemented Customer Accounting Service System. Helped establish corporate processes with Total Loss, Tax on Lease, Tax Abatement and Payment Hierarchy. Member of sunset committee to establish best practices for future large-scale projects.

Enfield, Connecticut

Performed regularly scheduled visits with various levels of management at 21 Honda and Acura dealerships in Connecticut. Leveraged AHFC products and support to gain market share in retail/lease contract volume. Delivered dealer training on all AHFC products.

Pittsburgh, Pennsylvania

Performed regularly scheduled visits with various levels of management at 15 Ford and Mercury/Lincoln dealerships in Metro Pittsburgh. Highlighted Ford Credits products and support to gain market share in retail/lease contract volume. Responsible for dealer training on all Ford Credit products.

Jericho, New York

Performed regularly scheduled visits with various levels of management at twelve Ford & Mercury/Lincoln dealerships in Metro New York/Long Island. Highlighted Ford Credits products & support to gain market share in retail/lease contract volume. Trained dealers on all Ford Credit products.

Jericho, New York

Led five credit buyers in performing credit analysis of all credit applications within assigned branch. Responsible for escalated rehashing with dealer personnel as well as all credit quality metrics. Averaged 6,000 applications reviews on a monthly basis.

Jericho, New York

Led a collection team of ten employees to reduce delinquency and mitigate losses. Provided solutions to help consumers resume paying their loan/lease on time.

Jericho, New York

Provided credit decisions to dealers for consumer loans/leases. Responsible for achieving credit metrics for assigned dealer territory. Averaged 50 decisions per day.