Nicholas Chodos Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona Area

Mesa, Arizona

Provided in depth troubleshooting to resolve medical patient's issues with their diabetic medical device. Ensured every patient experienced excellent customer service with detailed support with an empathetic approach. Trained new hires and was a known resource for troubleshooting tips, knowledge of products and procedure. Integral part of the Tech Support email reach out team, contributed my product and troubleshooting knowledge to an internal knowledge base. Handled escalations from Tier One techs.

San Diego, California, United States

Monitored multiple IT systems and severs to maintain optimal performance. Resolved various technical issues over the phone and email. Documented details in IT helpdesk tickets via Salesforce. Performed regression testing for proprietary software.

Promoted to design department as configuration specialist. Used AutoCad or physical blueprints to analyze the building construction and site-specific needs to determine the placement of infrastructure for a proprietary 900MHz and DECT wireless phone systems. Enabled billing by resolving omissions in orders by partnering with the On-Site Contact, Polycom Sales Rep and third party re-sellers to obtain any information that is missing or necessary for a guaranteed design.Increased customer confidence by presenting the outcome of detailed analysis to Polycom Sales Reps. Drafted summary letters and completed designs, documenting and explaining needed infrastructure to assuage customer doubts. Optimized service and built reputation by accurately troubleshooting underperforming systems. Collaborated with on-site contacts, Polycom Tech Support and detailed technical reports to create guaranteed redesigns to meet customer needs. Preserved a consistent cycle time by completing all designs within 5 business days by maintain a database to track all in queue designs and verifying all completed work.Retained a record of 100% accuracy of guaranteed designs for six consecutive years through high attention to detail, collaboration with multiple departments and strict adherence and understanding of design rules in wireless technology.

Stocked products, performed inventory counts, pulled and packed orders.Ensured accuracy of paperwork in processing of returned products by properly designating the appropriate department each item needed to be sent to. Enhanced customer satisfaction by handling a range of other tasks to complete entire orders and enable shipment within tight deadlines.

Balanced cash drawer, completed deposits and payments, cashed checks, verified cash shipments.Generated new revenue by opening new checking and saving accounts and by encouraging customers to apply for new credit card accounts. Built incremental revenue by uncovering leads for investments and loans to share with other colleagues.Ensured customer satisfaction by resolving customer disputes/issues efficiently, concurrent with handling of other teller functions. Maximized availability of ATM transactions for customers by conducting daily inventory to track cash and restock, as needed. During transition of leadership team, served as Acting Manager on weekly basis. Increased productivity of new teammates by conducting training and supervising activities of new hires.Protected the bank against loss, earning the trust of the management team to open and close the branch by ensuring compliance with teller procedures, balancing drawers by end of day and by setting vault security and building alarms.

Associates, Communication

Education record