Nicholas Chow Email & Phone Number

Vancouver, Canada Area

• Key responsibilities
• Managed implementations for practices of various sizes
• Requirements analysis with clients to assess any extra implementation or training needs
• Provided implementation support including Go-Live requirements gathering, configuration, testing and execution of data transfer
• Documented issues with data transfer during testing and provide to developers to fix
• Provided guidance and support to clients during Go-Live of software use

Vancouver, British Columbia, Canada

• Key responsibilities
• Managed the software implementation process for Home Health Agencies and Enterprise healthcare clients from start to finish, building client relationships and ensuring a successful and positive go-live experience
• Organized and coordinated all implementation related activities and deliverables across the client and internal teams, including data validations, device testing, training, and go-live
• Ensured that the Implementation projects for the company ran on schedule and provided guidance and assistance when required
• Created implementation and training related materials and documentation, including implementation plans, training plans, and project-specific configuration or workflow documentation
• In collaboration with members of the Business Analysis team, gathered requirements from the client and then analyzed the information and configured the system to best meet their specific needs

North Vancouver, BC

• Intrahealth is a privately held global software and associated services company supplying world class solutions to the Canadian healthcare market.Key responsibilities
• Manage implementations for practices ranging in size from individual physician practices to enterprise-level public health organizations
• Complete requirements analysis with clients to assess implementation or training needs
• Provide implementation support including requirements gathering, configuration, testing and execution of data transfer
• Document issues with data transfer during testing and provide to developers to fix
• Create training plan for clients

Vancouver, BC

• Shaw Communications is a Canadian telecommunications company.Key responsibilities
• Provided one-on-one telephone customer assistance for technical support and general enquiries

Burnaby, BC

• eBay is an American global e-commerce corporation providing consumer-consumer and business-consumer sales services.Key responsibilities
• Investigated suspicious activity as a core member of the eBay fraud prevention team
• Responded to customer issues/audited user accounts for high-risk transactions
• Provided training and mentorship to CSRs
• Assisted in the creation of standard operating procedures for customer support queue management