Nicholas Cirri Email & Phone Number

Hanover, MD

Sparrows Point, Maryland, United States

* Developed and maintained a company-wide network supporting 50 workstations across both wired and wireless AP connections (Aruba Switch Architecture & APs)* Reverse engineered prior facilities CCTV system of IP security cameras – enabling a savings of $200,000 on new security equipment by utilizing installed hardware with current network architecture*.

Evansville, Indiana, United States

• Senior business technical support agent working to build, repair and diagnose network related trouble across MetroNets entire infrastructure working primarily with Nokia and Cisco related ONTs and routers/switches
• Assisted in the training and development of new staff and technicians, as well as working closely with several provisioning departments to resolve order and installation related queries
• Maintained monthly company wide metrics meeting both KPIs and departmental goals helping to drive our department forward at a time of both rapid growth and deployment

Baltimore, Maryland, United States

* Front end support technician resolving implementation, RF impairment and data hygiene issues for both gas and electric AMI (Smart) meters* Frequent management of relationships between several BG&E business units (Billing, M&I, New Business) to champion resolution for customers regarding AMI troubles* Responsible for developing and implementing procedures.

Silver Spring, MD

* Frontline technical support agent working one-on-one with end users and support desk agents to resolve both HSI and FiOS related troubles* Reduced AHT from 1Q14 to 4Q14 by 22% – overall increasing call volumes answered per month while still maintaining a leading 95% ERP (Rep Performance)* Assisted in the testing & development of quarterly software.

Pasadena, MD

* Managed a team of 15 Utility Service Technicians to exceed company production goals by 16% (Average of 5 Additional Installs Per Technician)* Developed and implemented teaching assets to aid in the training of new Utility Technicians with handheld devices and lead classes for all new hires* Assisted in the development of corporate reports to track.

Catonsville, MD

* Designed and implemented a front-end CRM database for ERMS (Erickson Realty & Moving Services) which linked to Erickson's Oracle database for real time analysis and tracking* Extracted customer data and generated graphical maps outlining Erickson's mailing list through Maptitude List Mapping Software and provided analysis on new initiatives based on.

Joppa, MD

* Managed monthly print grids for 59MM of contractual advertising circulation (FSIs, ADVO & News America) to ensure even response between all major brands* Responsible for collecting & analyzing test campaigns, as well as reporting results to Product Managers and Marketing Executives* Designed and implemented a company-wide reporting database to support.