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@veritas.com
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1 phone found area 866
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Nicholas Coday is listed as QCS at CardWorks, a with 531 employees, based in Deltona, Florida, United States. AeroLeads shows a work email signal at veritas.com, phone signal with area code 866, and a matched LinkedIn profile for Nicholas Coday.
Nicholas Coday previously worked as Quality Control Specialist at Cardworks and Coordinator 1 at Cardworks. Nicholas Coday holds Bachelor Of Science (B.S.), Business And Information Management, 3.7 from Seminole State College.
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AeroLeads found 1 current-domain work email signal for Nicholas Coday. Compare company email patterns before reaching out.
Experienced Quality Control Specialist with extensive experience in identifying areas for improvement through key and timely insights using data that unlocks new areas for growth for not only key internal stakeholders, but also for my customers.Customer Experience is something I take seriously and tailor my work to the situation, whether it be an internal customer or an external customer.
Listed skills include Salesforce.Com, System Administration, Team Leadership, Program Management, and 18 others.
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A career timeline built from the work history available for this profile.
Lake Mary, Florida, United States
• Review Daily Reports for Adherence to Company Policies• Developed Employee Performance dashboard to ensure adherence to KPIs and tracking month-over-month trending• Identifies Gaps in Tools & Procedures to Improve Customer Experience• Balances Workload to Coordinators to Ensure Prompt Resolutions for Customers
Lake Mary, Florida, United States
Responsible for the research, process, and resolution of complaints based on established triggers oncredit card and loan accounts for all phone business units or through social media channels. CustomerAdvocate responsible for addressing customer concerns and providing solutions. Assists managementwith day to day CARES duties. Drives customer satisfaction by providing leadership, guidance andmanagement to customers on their issues as the ultimate universal agent.
Heathrow, Fl
- Drive improvement to customer experience through global & regional initiatives- Customer Satisfaction Survey Trending & Analysis
Heathrow, Fl
- Metrics & Trending Analysis- Customer Experience Manager
Springfield, Or
• Responsible for the creation and updating of existing training documentation• Delivered on-site training classes and remotely using Webex• Targeted training to multiple skill levels, including new hire and Train-the-Trainer sessions• Created and maintained SFDC reports for adherence to existing KPI metrics• Mentored new agents, providing an introduction to policies and procedures• Regional lead for modernization of global knowledge base• Global lead for the overhaul and maintenance of internal group websites• Regional lead for Business Continuity/Disaster Recovery serving as Enterprise Resiliency Liaison (ERL) to the Enterprise Resiliency Organization (ERO)• Global lead for Satmetrix survey intake, review and analysis• Developed process for creation and communication of monthly performance review reports• Quality Analysis of customer interactions, including voice and non-voice, and `developed training to address issues observed• Responsible for overhaul of call quality analysis tool, putting emphasis on customer experience
- Managing a global customer relations survey platform for Customer Retention. - Compliance and adhoc reporting
Other employees you can reach at cardworks.com. View company contacts for 531 employees →
Rebecca H.
Colleague at CardworksTampa, Florida, United States
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KC
Ken’Yetta Curry
Colleague at CardworksKissimmee, Florida, United States
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Darrell Turner
Colleague at CardworksPittsburgh, Pennsylvania, United States
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Dorothy Lear
Colleague at CardworksDeland, Florida, United States
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KS
Kevin Sanders
Colleague at CardworksMarlton, New Jersey, United States
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David Feldman
Colleague at CardworksSanford, Florida, United States
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AL
Anthony Loprimo
Colleague at CardworksWestbury, New York, United States
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CR
Charlee Ruszczyk, Mba
Colleague at CardworksUnited States
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Cierra Cruz
Colleague at CardworksNew York City Metropolitan Area, United States
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AO
Amanda Olivera
Colleague at CardworksKissimmee, Florida, United States
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The Bachelor of Science (B.S.) in Business and Information Management (BIM) emphasizes the skills necessary to sustain and grow business.
B.S. in Education with Honors
Quick answers generated from the profile data available on this page.
Nicholas Coday works for CardWorks.
Nicholas Coday is listed as QCS at CardWorks.
AeroLeads has found 1 work email signal at @veritas.com for Nicholas Coday at CardWorks.
AeroLeads has found 1 phone signal(s) with area code 866 for Nicholas Coday at CardWorks.
Nicholas Coday is based in Deltona, Florida, United States while working with CardWorks.
Nicholas Coday has worked for Cardworks, Veritas Technologies Llc, and Symantec.
Nicholas Coday's colleagues at CardWorks include Rebecca H., Ken’Yetta Curry, Darrell Turner, Dorothy Lear, and Kevin Sanders.
You can use AeroLeads to view verified contact signals for Nicholas Coday at CardWorks, including work email, phone, and LinkedIn data when available.
Nicholas Coday holds Bachelor Of Science (B.S.), Business And Information Management, 3.7 from Seminole State College.
Nicholas Coday is listed with skills including Salesforce.Com, System Administration, Team Leadership, Program Management, Team Building, Leadership, Management, and Windows.
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