As a dedicated and results-driven Support Manager, I lead the overseas technical support operations at AccountAbility, specializing in Acumatica ERP solutions. My role encompasses managing technical support teams, overseeing full stack development projects, handling complex data conversions, and implementing customizations to meet the unique needs of our clients.-Direct and manage the overseas technical support team to ensure prompt and effective issue resolution.-Oversee and contribute to full stack development for Acumatica ERP, ensuring high-quality, secure, and scalable solutions.-Lead data migration projects, ensuring the accurate and efficient transfer of client data into Acumatica ERP.-Drive the customization of Acumatica ERP to meet client-specific requirements, from gathering requirements to deployment.-Build and nurture strong client relationships, acting as a trusted advisor and point of escalation for complex technical issues.-Mentor and develop the technical support team, fostering a collaborative and positive work environment.

Serviced over 500 assets on a pharmaceutical distribution line, requiring expertise in electrical, mechanical, pneumatics, PLCs, and IT in order to troubleshoot and correct any issue across any asset within 30 minutes to ensure continued production.Job duties included:● Replacing and repairing motors, conveyors, sensors, regulators, and a wide variety of electrical, mechanical, and pneumatic parts. ● Diagnosing a multitude of symptoms across each asset and using Root Cause Analysis to determine the problem and implement a correction.● Applying IT solutions to the on-site servers and the integrated PLCs to find solutions to problems not localized to a single asset. ● Contributing on projects across engineering, IT, and maintenance departments to design, test, and install new assets on the distribution line. ● Managing time, vendors, and inventory to ensure that every part was on-site and readily available when it was needed for a repair.

Managed all project documentation, budgets, schedules, sub-contractors, and formal communications with multi-billion-dollar corporations for various construction projects in the fields of manufacturing, communications, data management, mechanical, electrical, plumbing, HVAC, hydro-excavation, and security.• Oversaw startup and construction of fiber-optic cabling upgrades and data center tie-ins as a Senior Project Engineer for a multi-million-dollar project.• Solicited, reviewed, and awarded contracts to vendors as a Project Engineer for a multi-million-dollar project.

Managed on-site repairs, assessments, preventative maintenance, and installations of x-ray machines for Customs and Border Patrol, TSA, and commercial businesses. • Troubleshot mechanical, electrical, and computer issues in a variety of x-ray machines, replacing parts, diagnosing problems, and correcting settings.• Performed Site Acceptance Tests, conducted preventative maintenance, completed repairs, and assessed decommissioned systems in Texas, New Mexico, and California. • Coordinated with program managers, customer service, field technicians, and customer representatives to ensure customer satisfaction on every repair.

Pioneered the technical aspects in the merge and acquisition of a dozen companies into one multi-million-dollar conglomerate.• Led the transition of each company onto one time reporting system, training every manager, up to the CEO, CFO, and COO, on how to navigate and use the new system.• Audited every month of financial history across each company, ensuring accuracy and completeness of each financial record. • Provided additional technical support wherever necessary including expense reporting, payroll configuration, time & labor configuration, data mining, systems troubleshooting, technical training, financial audits, & geofencing.

Led hundreds of operators in 10 to 23 person teams, working 84 hours a week, 7 days a week, in the decontamination of millions of masks for healthcare providers and first responders, at sites in Chicago, Philadelphia, San Antonio, and Muskogee, making executive decisions for the site, resolving personnel and HR issues, certifying success for hundreds of processes, and ensuring the safety and productivity of every team member on the site.

Led on-site testing of TSA security scanners, ensuring proper function of machines and abilityto detect hazardous materials, such as explosives, firearms, and similar hazards, requiringTSA Suitability. Traveled to test sites across the country to perform on site tests. Coordinatedwith government clients and other defense contractors to ensure all machines met TSAspecifications for quality and safety.

Led Root Cause Analysis and Lean Manufacturing initiatives to improve efficiency,productivity, and safety. Headed water and energy usage analysis programs, reducing facilitywater usage by hundreds of thousands of gallons during employment. Helped the creation ofinternal parts databases, allowing for easy access to important information of all majormechanical parts in the facility. Worked in tandem with the production department to createseveral dozen Standard Operating Procedures, Single Point Lessons, and other documentationto improve production, by collaborating with machine operators

Installed over 100 Unclassified, Secret, and Top-Secret computers at Lackland Air Force Base, requiring a Top-Secret clearance, provided part-time IT labor in classified facilities when called upon to support cyber security systems for the US Air Force.

Beat out 50+ Mechanical Engineering Teams to win the best engineering project design and execution at UTSA. Helped design and build a $150,000 automated inspection system to sort millions of parts for Cox Manufacturing. Achieved an accuracy of 99.99%, a cycle time of 5 seconds per part, and the versatility to inspect 5 different part types, with the built-in ability to program more part types in the future. Saved Cox Manufacturing over $300,000 each year in inspection labor. Performed integration engineering of 2 robots, 2 cameras, 1 programmable logic controller, and 2 software programs to create a fully functional system. Assembled electrical subpanel and wired the cameras and robots to the programmable logic controller.