Used an understanding of basic accounting principles, along with knowledge of the functional and technical aspects of the finance system software to guide users in the proper use of those systems as well as in the implementation of new or unused features. As a Financial Technology Support Specialist supports financial reporting needs across university through query and report development as well as other independent projects as they pertain to the financial systems and information mainlined in the system. Provided additional technology support by maintaining web pages, assisting with data security, and providing hardware support

Passed summer challenge, managed 100k account

Engage customers using troubleshooting and selling skills to provide solutions to theirtechnology challenges. Position sales, explaining services and technology to help achieve business goals. Perform troubleshooting and repair duties as assigned

 Assist Customer With Wireless Connectivity Issues through talk therapy Preformed detailed data entry with proof of resolution Remote connected to devices to configure routers & web browser settings secured customer base through selling correct tech packages in order to support clients