Nick Costa Email & Phone Number

New York, NY, US

Lausanne, CH

Keasbey, NJ, US

• Oversees recruitment for 300+ ShopRite supermarket locations; hires for all roles ranging from salaried store leadership to hourly cashier associates.
• Creates specific reporting aimed at better understanding hiring trends and identifying best practices to improve recruitment experience.
• Team lead for new store hiring; responsible for the onboarding of 250+ associates at each location.
• Spearheads multiple recruitment events including several ‘Job Fair Days’ in coordination with Advertising, eCommerce, and Social Media teams leading to a 40% increase in hires
• Point of contact for retail Human Resource coordinators; assists with the distribution of in-store hiring advertising material.
• Improved efficiency and display of online application; reducing seat time by 8 minutes resulting in a 10% increase in completion rate.

Keasbey, NJ, US

• Coordinated enhanced selection hardware & software rollout for all 150 eCommerce locations, saving the corporation an estimated $5.5 million in labor.
• Launched 25 new eCommerce locations, averaging $600,000+ in online sales weekly.
• Managed several pilot projects that increased eCommerce product selection efficiencies, drastically improving retail associate day-to-day and enhancing customer experience through advanced processes.
• Ensured communication and understanding of procedures were effectively distributed; point of contact for Corporate Communications, Customer Care and Technical teams, as well as all online retail operational inquiries.
• Spearheaded operational guidelines and performance metrics in regularly scheduled business reviews.
• Selected to attend a business trip to the United Kingdom alongside executive staff and ownership to observe in-store eCommerce operations & central fulfillment selection centers of Tesco & Ocado; Tesco (45%) & Ocado.

Keasbey, NJ, US

• Team lead in the hiring of retail associates for new store openings; conducted interviews and determined best fits for roles ranging from cashier clerk to department manager.
• Oversaw retail associate survey in which 200 stores participated; evaluated individual store and chain specific results to offer recommendations aimed at improving engagement and productivity.
• Human Resource’s liaison to Digital & Analytics teams; responsible for training on eCommerce initiatives such as in-store selection mobile application.

• Promoted to department supervisor; deep understanding of all eCommerce operational aspects such item selection, consumer pick up of product, processing payment, and strong ability to manage people.
• Selected highest quality product for online orders and communicated any item discrepancies with customers, such as unsatisfactory perishable items and potential substitutions for items not in stock at time of selection.
• Certified to operate point of sale systems and a subject matter expert with regards to department’s online workbench; a dashboard which gives associates the ability to pick product and process online orders to their.
• Went above and beyond in the assistance of customers; delivered additional product to the homes of clients; issued credit when needed to maintain consumer loyalty; thoughtfully helped consumers without online access.

Newark, NJ, US

US

Bachelor Of Science In Business, Double Major In Sport Management & Marketing

Education record