Nick Courson, Mba Email & Phone Number

Jacksonville, Florida, United States

• Lead and primary point of contact on client facing issues or escalations for companies largest health plan client. Responsible for accountability, issue escalation/resolution, and product implementations• Build and cultivate deep relationships internally & externally by being a trusted parter and consistently executing on say/do• Understanding and researching client issues, partnering to quickly resolve and provide RCA and establishing processes to ensure no repeatability• Working with client to understand roadmap, prioritization, and goals; quarterly and ad-hoc• Partnering with client from ideation, requirements, implementation, and operational handoff, ensuring customer satisfaction and setting expectations from onset• Complete knowledge of depth and breath of the account, from product offering, to their internal systems• Maintaining and cultivating client relationships by continually partnering and identifying solutions that minimize abrasion• Work with cross functional teams to coordinate and ensure implementation of new functionality for assigned accounts and meet committed timelines• Built strong inter-departmental relationships to achieve individual, team, and enterprise objectives• Identify and coordinate marketing, management, and technical resources as necessary to client satisfaction• Manage relationship with client’s Vendor Management team, owning intake and coordination of responses such as our month end review presentation

Jacksonville, Florida, United States

Successfully partnering with our companies largest client by strategically managing digital and technical projects from inception to solution on our Essentials Portal Platform. Continuously cultivating Payer and Provider relationships, allowing problems or escalations to be mitigated quickly and transparently. Managing delivery on 100+ digital portal and EDI projects annually ranging in complexity and comprised of new payer implementations and onboarding, new portal functionality, and improved end user experience. I support all things (operational escalations, strategic initiatives, technical support) within pre and post service of a patients visit, from E&B to Remittance’s. Within the product lifecycle, initially meeting to fully understand the business need, and work on a high level solution before engaging product teams. From that point forward we set project milestones, JIRA sprints, testing windows, and support the technical team to delivery. After delivery, we work to solicit feedback and constantly iterate to make our platform more user friendly.

Stretch Projects-Created Access Health scorecard for Medical Specialties and Department of Medicine enabling administrators to make more informed decisions based on 13 calculated metrics, and 13 months rolling historical data utilizing Tableau and Excel formulas-Shadowing hospital administrators / analysts to understand inner workings of hospital growth, expansion, and discharge efficiencies allowing to see more critical patients-Creation and editing of existing policies for Patient Access via SharePoint -Analyzed hospital space for administration to ensure adequate sleeping accommodations for emergency situations and allocated tiered capacity for over 700 individuals -Assisted with market growth census vs historical census to better utilize capital funds for hospital expansion

Resolving Providers, PA/NP's, and Patients needs for Orthopedics, Endocrinology, Ophthalmology, Rheumatology. Creation of workflows for each department, utilizing LEAN tools to streamline patient movement throughout departments

Worked with key department leaders in Neurology, Neurosurgery, Endocrinology, Spine Center, and Nephrology to create and streamline their requirements for outside materials (x-rays, scans, labs, notes) pushing for digital adoption where applicable.

Jacksonville, Florida

Administrative Intern and consultant in the Rehabilitation Services Department. Partnering with department leadership, leading projects to the finish line.

Jacksonville, Florida Area

Master Of Business Administration - Mba

Activities and Societies: American College of Healthcare Executives

Bachelor'S Degree, Health/Health Care Administration/Management, Magna Cum Laude

Activities and Societies: HASA Sigma Alpha Lambda

Master Of Business Administration - Mba