Nicholas Cowley Email and Phone Number

• Managed assigned accounts receivable through written and oral communications, negotiating timely payment for outstanding invoices and monitoring past due accounts.• Conducted credit analysis and risk assessments, analyzing credit reports, financials, references, and other pertinent information to determine customer creditworthiness.• Recommended when accounts should be paused due to non-payment and monitored payment habits to minimize credit risk.• Managed account reconciliation by reviewing and researching payment deductions and promptly resolving payment discrepancies.• Conducted credit reviews for new and existing customers, preparing formal written credit reviews and recommendations for escalation.• Managed collection agency placements, cash application, and ad-hoc projects.

Oversees the daily operations within the Credit Department reporting directly to the Director of Corporate Credit. This includes maximizing the profitability by making good credit decisions and collecting past due amounts before the debt becomes non collectable. Duties• Managed collections efforts for a $6M portfolio of over 1,100 accounts nationwide.• Contacted past-due customers via email and call informing them of their delinquency. • Negotiated payment terms, installment plans, and settlements and secure with a promissory note. • Approving and releasing an average of 30 new orders per hour according to the customer’s credit limits. • Identified key drivers for improving and streamlining collection processes and system automation.• Created and provided multiple weekly reports and collection data to upper management and sales team for review and discussion, developed credit strategies and recommend changes to policies when necessary.• Analyzed credit applications, credit reports using Dunn & Bradstreet and Experian, financials, references, and other pertinent information to determine customer creditworthiness.• Identified red flag accounts and implement a remedy with upper management to avoid further escalation.• Met with executives and upper management on a bi-monthly basis to review problematic accounts and discuss internal policies.• Reviewed and responded to an average of 100 incoming email requests and inquiries per day.• Recommend and issue demand notices, refer accounts to outside collections, and approve legal action when necessary.

Primary responsibilities were collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacted delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accountsDuties• Contacted delinquent customers to secure payment and determine delinquency reasons, averaging 40 calls per hour in a fast-paced call center environment, working with accounts from an average of 60-120 day delinquencies.• Navigated a computerized data entry system and technology applications in keeping within regulatory and compliance guidelines.• Complied with FDCPA, TCPA, and UDAAP financial institution credit and collection regulations and laws.• Proactively educated customers on repayment programs and options to set up payments via auto-pay.• Acted as a lead and peer mentor for a team of 20 individuals, empowering others to strive for better collection results.

Evaluated customers' financial situations and negotiates for full payment or created terms for repayment. Used Skip-trace to find and collect on delinquent accounts. Worked on special projects and was required to compose written documents.Duties• Assisting customers with becoming up to date on their mortgage loan payments. Educated customers on the different payment plans available while staying in compliance with investor and federal guidelines while entering information into multipledata systems.• Negotiated total balance repayments and promoted repayment or settlement plans; prepared, accurately documented, and submitted required fees, waivers, disputes, and inaccuracies.• Complied with FDCPA, TCPA, and UDAAP financial institution credit and collection regulations and laws.• Proactively educated customers on repayment programs and options to set up payments via auto-payentering information into multiple data systems.