Nicholas Cusick Email & Phone Number

Cincinnati, Ohio, Us

Worked as an account manager on 2 of the largest customer accounts in the companyIncreased year over year revenue on current account by 270% from 2020 to 2021 Analyzed market trends to stay ahead of market changes to better our pricing strategy to increase load volume and profitability per loadCurrently working with 2 other departments to develop a reporting tool showing inbound call volume for specifically uncovered loads, to assist in better pricing and market analysisAssisted various departments responsible for maintaining different parts of the accounts to ensure customer service did not decline even with increased business needs without an increased staff Penetrated and oversaw operations of customer’s drop-trailer opportunity, resulting in a long-term revenue stream

Cincinnati, Ohio, Us

Managed all aspects of the account with a diverse portfolio of customers, ensuring each of their unique needs were metManaged a team 5 people, to keep them on track, and uncover possible lapses in knowledge to be trained up properlyDeveloped unique solutions with my team and our customers to be able to grant service when situations strayed from the normActively sought out potential problems to have them dealt with before they could become larger issuesResolved issues throughout both the day and night to ensure a near flawless experience for our client baseTrained new employees to manage an account with above industry standards, running several different modes of transportation, rather than just 1 that most trainees are exposed to

Cincinnati, Ohio, Us

Acquired new business through the means of lead generation and cold calling resulting in having a client base of 32 customersMaintained status in the top 10% of sales reps in the company for new business closed, each quarterActively engaged client base to retain business and discover new opportunities

Planned and executed each workday to optimize workflow, while also maintaining high employee morale Trained new employees, and crew leadersCommunicated with customers to improve retainment, and discover more possibilities for business Quoted and sold to possible new clients

Cincinnati, Ohio, Us

Taught recitation classes 8 hours a week, where students would have a problem set to complete and help them through any problems they had with it.Held review sessions where students could come to ask questions on specific topics, and I would revisit that topic in a way that was specific to the student's misunderstandings.

Cincinnati, Ohio, Us

Researched the invisibility cloaking effects on the microwave frequency of metamaterials using a vector network analyzer to observe the amount of transmitted and reflected light across different frequenciesAnalyzed vector network data to identify frequencies for the application of invisibility cloaking