The General Manager is responsible for monitoring all aspects of business performance and identifying opportunities for growth and improvement.On the back of an initial, comprehensive review of the operating environment, and in consultation with the Board of Directors, a business transformation roadmap was established in alignment with medium-term strategic objectives. In the years since, the vision of structural changes has been realised through the addition of a delivery-focused IT department and key roles supporting the delegation of authority. This has enabled a broad capacity for change, unlocking process improvements and operational efficiencies that have demonstrably uplifted customer and staff satisfaction.Through market and budgetary analysis, as well as meticulous adherence to regulatory compliance requirements, the role continues to identify, explore and execute opportunities for sustainable long-term growth.

As Technical Lead for the Australian and New Zealand commercial team, Nick introduced a new documentation standard to ensure current and future works could be captured and shared to help inform the training for IT and Credit team staff, particularly in regards to functional usage within systems. Adjusting the New Zealand Commercial IT team to operate in an agile model allowed for greater communication between business and technical stakeholders, reducing the time to resolve any incidents that arose while also creating a more effective communication pathway with the centralised Humm IT teams.

With continued development across customer facing platforms, expansion within the IT team saw Nick lead and manage a team of Business Analysts and consultants across a diverse range of projects, ensuring alignment to the vision of the organisation. New processes were introduced to enhance collaboration between business and IT stakeholders, with a plethora of technical documentation captured to support the ongoing growth of the business, with incoming staff having a self-service portal to years of knowledge from the team at their fingertips. Nick also led the introduction of uniform data descriptions to ensure accurate reporting of membership and booking information up and down the organisation.

As a Senior BA within the IT department, Nick leads the BA capability across the digital programme of works, coordinating the gathering of requirements from architectural, functional and non-functional perspectives. With acute knowledge of internal and external integrations for both operational and marketing platforms, he is able to facilitate technical discussions with a variety of stakeholders while demonstrating a clear ability to align business strategy with IT objectives. Nick is also a key pillar of support for new staff and vendors, providing ongoing mentoring to internal and external Business Analysts, marketing staff and developers.

Honing his knowledge from previous projects and BAU activity within the Discovery Parks Group, Nick has undertaken a mixed capacity role as a Business Analyst and Project Manager to define and deliver a Marketing Automation project aimed at isolating and using customer insights through real-time, activity-based data for targeted marketing campaigns. This is in line with providing ongoing support across the marketing technology platform to a wide range of stakeholders, from developers to C-suite executives.

As the lead Business Analyst within the Marketing Technology team, Nicholas was responsible for requirement gathering across projects and BAU activity. With many technologies needing to integrate in order to deliver a seamless customer experience across multiple brands, he also undertook systems documentation and helped provide architectural direction to achieve a wide range of business objectives. This included the relaunch of the loyalty pragramme (G'DAY Rewards), enabling real-time data analytics by way of integrating a host of third party systems into a consolidated backend platform, and an enhanced user-friendly booking site, driving a marked increase in year on year sales.

A leader in advisory, solutions and managed services, SMS cultivates innovation, digital, mobile and design-led business and technology capability to empower organisations across all industry sectors. With over staff across the Asia Pacific, SMS promotes and delivers next-generation customer-centric outcomes for our clients.Across his tenure situated within the Advisory practice, Nick has demonstrated exemplary skills and incredible versatility across a broad range of roles. A key member of many teams, he has been responsible for the following:- Mapping the widely varied usage of Outlook features to undertake an impact analysis for a Microsoft Office 365 cloud migration project within the utilities sector. Nick was also critical in the delivery of a strategy that would enable the client to work in a hybrid environment to significantly minimise the impact and operational risks- Technical writing across multiple client sites, including detailed training guides and user manuals for Microsoft CRM 2013 and SharePoint Online, as well as documenting a build specification for a redeveloped website.- Interactive training/workshop delivery, empowering business stakeholders to adopt new technologies. This has included SharePoint page creation, webpart management (including high level HTML coding training) and customised CRM "Train the Trainer" sessions.- Customer Experience workshop facilitation, aimed at identifying ways in which a local government agency could increase product consumption to meet strategic targets.Additional highlights include:- Digital Strategy creation for a State Government department- UX Design work for a division of the State's primary research and development institute- BA work assisting in the development of a data governance dashboard for a local utility company- Internal participation in the Graduate Reference Group, acting as a mentor for new graduates while planning and executing activities during graduate recruitment drives.

Providing support services for a range of airlines including tasks such as baggage handling, passenger marshalling, freight loading, tracking amenity inventory levels, waste disposal and cleaning. This position requires exceptional time management skills, the ability to function autonomously and as part of a group, as well as the necessity for initiative in many operational areas.Charter flights further the necessity for customer service skills and lead to tasks involving personal services for distinguished guests, such as handling check-in, overseeing baggage services and acting as an escort through the airport.

Store set up, cleaning, delivery, sales and pack up. All stock must be moved to and from the storage area daily as the shop is on Rundle Mall.

Direct calls, assist with sales information, troubleshoot connection problems, resolved issues with email clients, resolved operating system problems, processed payment schedules and, when troubleshooting failed to rectify any problems, lodged service faults.

Shop cleaning, stock movement.