Performed duties and provided service in accordance with established operating procedures and company policies. Organized information by studying, analyzing, interpreting and classifying data. Delegated tasks to existing support team members to help solve complex business issues. Interfaced with management team to prepare work plans and training programs. Positioned as go-to person for up to 9 staff members, troubleshooting complex administrative and training issues promptly. Cultivated productive relationships with customers, management and employees to increase profits and expand customer base.